Green Apple Travel & Tourism
Saved hotels

Nothing saved yet — tap the ♥ on any hotel to keep it here.

WhatsApp
4.6 1,900 reviews Instant confirmation
Grand Velas Riviera Maya — exterior view
← Back to results
4*-star property · PLAYA DEL CARMEN

Grand Velas Riviera Maya

Carretera Cancun Tulum Km. 62, PLAYA DEL CARMEN

4* star rating 4*-star
What stands out
Wi-fi
Private pool
Gym
Restaurant
Bar
Secure parking
About this hotel

Go Beyond All Inclusive At Our Luxury Riviera Maya Resort. Hugging the coast where the Caribbean Sea meets the Yucatan jungle, Grand Velas Riviera Maya takes you beyond all inclusive. Savor gourmet cuisine from renowned chefs, bring balance to body and mind with treatments in our holistic spa and unwind in suites with private terraces, plunge pools and uninhibited water views. Find refuge on the white sand beach or l…

Go Beyond All Inclusive At Our Luxury Riviera Maya Resort. Hugging the coast where the Caribbean Sea meets the Yucatan jungle, Grand Velas Riviera Maya takes you beyond all inclusive. Savor gourmet cuisine from renowned chefs, bring balance to body and mind with treatments in our holistic spa and unwind in suites with private terraces, plunge pools and uninhibited water views. Find refuge on the white sand beach or lounge by the infinity pool, paired with attentive service from our concierge. Schedule a massage in the comfort of your suite. Join an exciting excursion to explore lush jungles, underwater caves or Mayan ruins. Or, grab a drink at one of our vibrant lounges.

Your stay
Check-in
29 Aug 2026
From 15:00
Check-out
01 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Spa treatments charge applies Audio-visual equipment rental charge applies Printer charge applies Beauty salon charge applies Projector charge applies Late Check-out charge applies Airport Shuttle charge applies Transfer service charge applies Car hire charge applies Babysitting service charge applies Day-care centre charge applies Wired Internet charge applies Massage charge applies Paddle tennis charge applies Steam bath charge applies Tennis charge applies Hot tub charge applies Cycling / mountain biking charge applies Car park charge applies Bicycle hire service charge applies Medical service charge applies Launderette charge applies
Amenities & services

116 facilities across 10 categories.

Facilities
41
  • Smoke detector
  • 24-hour reception
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Mobile phone coverage
  • Wired Internet
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Wheelchair-accessible
  • Bicycle hire service
  • Car park
  • Sun terrace
  • Gym
  • Day-care centre
  • Babysitting service
  • Car hire
  • Transfer service
  • Secure parking
  • Multilingual staff
  • Newspapers
  • 24-hour security
  • Bellboy service
  • Wi-fi
  • Local and international calls
  • Luggage room
  • Valet parking
  • Airport Shuttle
  • Late Check-out
  • Clothes dryer
  • Private pool
  • Private beach area
  • Bikes available
  • Towels and bed linen
  • Concierge
Meals
18
  • Breakfast buffet
  • Breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Snacks
  • Special dietary options
  • Breakfast served to the table
  • Picnic
  • Gluten-free meals
  • Vegetarian meal
  • All inclusive with alcoholic drinks own brands
  • All inclusive with alcoholic drinks top brands
  • All inclusive
  • Breakfast a la carte
  • Kosher meal
Sports
12
  • Aqua fit
  • Pedal boating
  • Table tennis
  • Aerobics
  • Fitness
  • Cycling / mountain biking
  • Volleyball
  • Beach volleyball
  • Billiards
  • Mini golf
  • Tennis
  • Paddle tennis
Catering
10
  • Café
  • Bar
  • Restaurant (8)
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Swim-up bar
  • Air conditioning in Restaurant
Entertainment
10
  • Game room
  • Kids’ club
  • Children playground
  • Indoor freshwater pool (2)
  • Outdoor freshwater pool (3)
  • Children’s swimming area (1)
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • Entertainment programme for children
Location
8
  • Annexe (s) (2)
  • Number of floors (main building) (4)
  • Number of floors (annexe) (2)
  • Total number of rooms (493)
  • Single rooms (293)
  • Double rooms (200)
  • Suites (493)
  • Accessible rooms (6)
Health
8
  • Hairdressing salon
  • Hot tub
  • Sauna
  • Steam bath
  • Massage
  • Spa treatments
  • Beauty salon
  • Spa centre
Business
7
  • Conference room
  • Meeting room
  • Projector
  • Photocopier
  • Business centre
  • Printer
  • Audio-visual equipment rental
Hotel type
1
  • hotel
Green Programmes - Worldwide
1
  • EarthCheck Certified
Room types at this hotel

157 room categories — choose live availability and pricing on the right.

Apartment · B2 Ov
Sleeps 1–10
Apartment · Ss Su
Sleeps 1–10
Apartment · Standard
Sleeps 1–10
Double · 2d
Sleeps 1–4
Double · 2d 1
Sleeps 1–4
Double · As Kg
Sleeps 1–4
Double · B2 C2
Sleeps 2–6
Double · B2 Ov
Sleeps 2–6
Double · Cb Kg
Sleeps 1–4
Double · Deluxe
Sleeps 1–4
Double · Deluxe · King
Sleeps 1–4
Double · Ej Kg
Sleeps 1–4

+ 145 more room categories — full list appears in the rates panel

Location

Carretera Cancun Tulum Km. 62, PLAYA DEL CARMEN

Distance from key points
  • City centre
  • Nearest Bus / Metro Stop
  • Harbour
  • Airport
Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Identification card at arrival
  • Deposit on arrival
  • Non-smoking establishment
  • Minimum check-in age
  • Single-Use Plastic Free
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at Grand Velas Riviera Maya?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Grand Velas Riviera Maya?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Grand Velas Riviera Maya accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Grand Velas Riviera Maya offer?

Key amenities at Grand Velas Riviera Maya include Wi-fi, Private pool, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp