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Viceroy Riviera Maya — exterior view
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4*-star property · PLAYA DEL CARMEN

Viceroy Riviera Maya

Playa Xcalacoco Frac 7 ., PLAYA DEL CARMEN

4* star rating 4*-star
What stands out
Wi-fi
Private pool
Gym
Restaurant
Bar
Valet parking
About this hotel

Nestled in the serene village of Playa Xcalacoco, just north of Playa del Carmen, the Viceroy Riviera Maya offers a secluded beachfront escape. The 41-villa resort boasts a stunning spa and stretches into the Mayan tropical forest. Enjoy seven miles of pristine white sand beach and easy access to both Playa del Carmen and Cancun International Airport via private transport. Experience true luxury with amenities such a…

Nestled in the serene village of Playa Xcalacoco, just north of Playa del Carmen, the Viceroy Riviera Maya offers a secluded beachfront escape. The 41-villa resort boasts a stunning spa and stretches into the Mayan tropical forest. Enjoy seven miles of pristine white sand beach and easy access to both Playa del Carmen and Cancun International Airport via private transport. Experience true luxury with amenities such as a beachside Mayan-style Temazcal sauna, attentive poolside service, and a flexible 'Dine Anywhere Anytime' policy.

Your stay
Check-in
29 Aug 2026
From 15:00
Check-out
01 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Small pets allowed (under 5 kg) USD 50.00 Large pets allowed (over 5 kg) USD 50.00 Car park USD 8.00 Cycling / mountain biking charge applies Billiards charge applies Early Check-in charge applies Valet parking charge applies Airport Shuttle charge applies Spa centre charge applies
Amenities & services

68 facilities across 9 categories.

Facilities
33
  • Wheelchair-accessible
  • Medical service
  • Car park
  • Room service
  • Sun terrace
  • Laundry service
  • Gym
  • Car hire
  • Multilingual staff
  • Newspapers
  • 24-hour security
  • Bellboy service
  • Small pets allowed (under 5 kg)
  • Large pets allowed (over 5 kg)
  • Wi-fi
  • Valet parking
  • Airport Shuttle
  • Dining area
  • Clothes dryer
  • Private pool (41)
  • Library
  • Towels and bed linen
  • Concierge
  • Mobile phone coverage
  • Air conditioning in public areas
  • 24-hour reception
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
Meals
9
  • À la carte lunch
  • Special dietary options
  • Vegetarian meal
  • Gluten-free meals
  • Continental breakfast
  • Breakfast
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
Health
7
  • Spa centre
  • Hairdressing salon
  • Hot tub
  • Spa treatments
  • Massage
  • Sauna
  • Steam bath
Catering
5
  • Non-smoking area
  • Bar
  • Poolside snack bar
  • Café
  • Restaurant (2)
Location
4
  • Villas (41)
  • Total number of rooms (41)
  • Year of most recent renovation (2012)
  • Number of floors (main building) (1)
Entertainment
4
  • Outdoor freshwater pool (1)
  • Outdoor heated pool (1)
  • Sun loungers
  • Parasols
Sports
4
  • Fitness
  • Diving
  • Billiards
  • Cycling / mountain biking
Hotel type
1
  • boutique hotel
Business
1
  • Photocopier
Room types at this hotel

34 room categories — choose live availability and pricing on the right.

Double · Standard
Sleeps 1–4
Roo · Standard
Sleeps 1–10
Twn · Kg Pe
Sleeps 1–4
Vil · 1b
Sleeps 2–20
Vil · B1
Sleeps 2–20
Vil · Bf
Sleeps 1–2
Vil · Bf 1
Sleeps 2–20
Vil · Bf Pp
Sleeps 2–20
Vil · Db
Sleeps 2–20
Vil · Deluxe
Sleeps 2–20
Vil · Gv
Sleeps 2–20
Vil · King
Sleeps 2–20

+ 22 more room categories — full list appears in the rates panel

Location

Playa Xcalacoco Frac 7 ., PLAYA DEL CARMEN

Distance from key points
  • City centre
  • Golf course
  • Beach
  • Nearest Bus / Metro Stop
Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • JCB
  • American Express
  • Diners Club
  • Visa
  • MasterCard

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Non-smoking establishment
  • Early Check-in
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at Viceroy Riviera Maya?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Viceroy Riviera Maya?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Viceroy Riviera Maya accepts JCB, American Express, Diners Club, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Viceroy Riviera Maya offer?

Key amenities at Viceroy Riviera Maya include Wi-fi, Private pool, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp