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Hotel Palacio de Moctezuma — exterior view
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Hotel · San Cristóbal de las Casas

Hotel Palacio de Moctezuma

Av. Benito Juarez 16, 16, San Cristóbal de las Casas

Location
San Cristóbal De Las Casas
Av. Benito Juarez 16, 16
Check-in
From 15:30
Check-out 12:45–13:15
What stands out
Wi-fi
Restaurant
Secure parking
24-hour reception
Family rooms
About this hotel

Experience the magic of Hotel Palacio de Moctezuma, where warm hospitality and exceptional service await. We're delighted to welcome you to our comfortable 17th-century building, a historical monument just three blocks from the central park in beautiful San Cristóbal de Las Casas. Our colonial architecture, complete with period details, stunning gardens, historically rich rooms, and authentic regional cuisine, ensure…

Experience the magic of Hotel Palacio de Moctezuma, where warm hospitality and exceptional service await. We're delighted to welcome you to our comfortable 17th-century building, a historical monument just three blocks from the central park in beautiful San Cristóbal de Las Casas. Our colonial architecture, complete with period details, stunning gardens, historically rich rooms, and authentic regional cuisine, ensures a truly memorable stay.

Your stay
Check-in
29 Aug 2026
From 15:30
Check-out
01 Sep 2026
12:45–13:15
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Breakfast and lunch charge applies À la carte lunch charge applies Set menu lunch charge applies Shop charge applies Breakfast a la carte charge applies Early Check-in charge applies Late Check-out charge applies Projector charge applies
Amenities & services

39 facilities across 6 categories.

Facilities
16
  • Bellboy service
  • Shop
  • Room service
  • Wheelchair-accessible
  • Mobile phone coverage
  • Car park
  • Garage
  • Wi-fi
  • Secure parking
  • Garden
  • Late Check-out
  • Dining area (1)
  • Hotel safe
  • 24-hour reception
  • Towels and bed linen
  • Fireplace
Location
8
  • Quadruple rooms (6)
  • Triple rooms (6)
  • Family rooms (6)
  • Double rooms (30)
  • Year of most recent renovation (2022)
  • Single rooms (5)
  • Total number of rooms (53)
  • Number of floors (main building) (3)
Meals
7
  • Late riser breakfast
  • Breakfast a la carte
  • Set menu lunch
  • À la carte lunch
  • Breakfast
  • Continental breakfast
  • Breakfast and lunch
Catering
4
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Banquet hall
Business
3
  • Conference room
  • Meeting room
  • Projector
Hotel type
1
  • hotel
Room types at this hotel

10 room categories — choose live availability and pricing on the right.

Double · 1b
Sleeps 1–2
Double · 2d
Sleeps 1–4
Double · Standard
Sleeps 1–4
Double · Su
Sleeps 1–4
Family · 3b
Sleeps 1–5
Qua · Standard
Sleeps 1–4
Roo · 3b
Sleeps 1–6
Single · 1b
Sleeps 1
Triple · 2b
Sleeps 2–3
Triple · Standard
Sleeps 1–5
Location

Av. Benito Juarez 16, 16, San Cristóbal de las Casas

Open in Google Maps
Distance from key points
  • Entertainment Area —
  • City centre —
Good to know
House rules
  • Check-inFrom 15:30
  • Check-out12:45–13:15

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • LGTBIQ friendly
  • Early Check-in
  • Identification card at arrival
  • Non-smoking establishment
  • Children get free accommodation, meals payable on the spot
  • Minimum check-in age
  • No hen/stag or any other parties allowed
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

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Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Mexico visa services Ask on WhatsApp →
Frequently asked

What are the check-in and check-out times at Hotel Palacio de Moctezuma?
Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Hotel Palacio de Moctezuma?
Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?
Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?
At the property, Hotel Palacio de Moctezuma accepts MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Hotel Palacio de Moctezuma offer?
Key amenities at Hotel Palacio de Moctezuma include Wi-fi, Restaurant, Secure parking, 24-hour reception, Family rooms. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?
Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp