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Krystal Cancun — exterior view
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1*-star property · CANCUN

Krystal Cancun

Paseo Kukulcan, km 9 Lote 9 y 9A, CANCUN

1* star rating 1*-star
What stands out
Wi-fi
Private pool
Gym
Restaurant
Bar
Secure parking
About this hotel

This fantastic modern and bright hotel enjoying panoramic views over the Caribbean Sea is excellently located directly on the white sandy beach. It is ideal both for leisure and for business travellers, as the Cancún Convention Center is just a few steps away. Numerous shopping facilities, restaurants and bars can be found in the surrounding area.

Your stay
Check-in
29 Aug 2026
From 15:00
Check-out
01 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Deposit on arrival MXN 3,000.00 Medical service charge applies Massage charge applies Spa treatments charge applies Babysitting service charge applies Beauty salon charge applies Spa centre charge applies
Amenities & services

89 facilities across 9 categories.

Facilities
30
  • Air conditioning in public areas
  • Smoke detector
  • 24-hour reception
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Mobile phone coverage
  • Room service
  • Laundry service
  • Medical service
  • Wheelchair-accessible
  • Car park
  • Sun terrace
  • Gym
  • Babysitting service
  • Car hire
  • Secure parking
  • Multilingual staff
  • Newspapers
  • 24-hour security
  • Bellboy service
  • Wi-fi
  • Local and international calls
  • Luggage room
  • Valet parking
  • Clothes dryer
  • Private pool (1)
  • Concierge
Meals
12
  • Breakfast buffet
  • Continental breakfast
  • Breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Snacks
  • Special dietary options
  • All inclusive
Entertainment
10
  • Nightclub
  • TV lounge
  • Kids’ club
  • Children playground
  • Outdoor freshwater pool (1)
  • Children’s swimming area (1)
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • Entertainment programme for children
Location
9
  • Year of most recent renovation (2012)
  • Number of floors (main building) (8)
  • Number of floors (annexe) (3)
  • Total number of rooms (389)
  • Single rooms (167)
  • Double rooms (219)
  • Junior suites (2)
  • Suites (1)
  • Accessible rooms (1)
Health
9
  • Hairdressing salon
  • Hot tub
  • Sauna
  • Steam bath
  • Massage
  • Spa treatments
  • Beauty salon
  • Spa centre
  • Turkish bath (hamam)
Sports
8
  • Jet ski
  • Diving
  • Windsurfing
  • Table tennis
  • Fitness
  • Volleyball
  • Beach volleyball
  • Golf
Catering
7
  • Café
  • Bar
  • Restaurant (2)
  • Non-smoking area
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant
Business
3
  • Conference room
  • Meeting room (5)
  • Business centre
Hotel type
1
  • hotel
Room types at this hotel

244 room categories — choose live availability and pricing on the right.

Apartment · B1
Sleeps 1–10
Apartment · B2
Sleeps 1–10
Apartment · Standard
Sleeps 1–10
Bed · Cb
Sleeps 1
Bed · Cb Vm
Sleeps 1
Bed · Dx Vm
Sleeps 1
Bed · Standard
Sleeps 1
Bed · Vm
Sleeps 1
Bun · Standard
Sleeps 1–9
Cue · Pi Wv
Sleeps 2–6
Double · 2b
Sleeps 1–4
Double · 2b 1
Sleeps 1–4

+ 232 more room categories — full list appears in the rates panel

Location

Paseo Kukulcan, km 9 Lote 9 y 9A, CANCUN

Distance from key points
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • Golf course
Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Identification card at arrival
  • Deposit on arrival
  • Non-smoking establishment
  • Children get free accommodation, meals payable on the spot
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at Krystal Cancun?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Krystal Cancun?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Krystal Cancun accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Krystal Cancun offer?

Key amenities at Krystal Cancun include Wi-fi, Private pool, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp