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JW Marriott Hotel Surabaya — exterior view
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3*-star property · SURABAYA

JW Marriott Hotel Surabaya

Jl. Embong Malang, 85-89, SURABAYA

3* star rating 3*-star
What stands out
Wi-fi
Outdoor freshwater pool
Gym
Air conditioning in Restaurant
Bar
Newspapers
About this hotel

Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle. Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay i…

Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle. Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has 132482 square feet (12308 square meters) of space consisting of a conference center and 14 meeting rooms.

Your stay
Check-in
29 Aug 2026
From 14:00
Check-out
01 Sep 2026
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Transfer service charge applies
Amenities & services

51 facilities across 10 categories.

Facilities
26
  • Wired Internet
  • Air conditioning in public areas
  • Room service
  • Laundry service
  • Wheelchair-accessible
  • Car park
  • Gym
  • Babysitting service
  • Car hire
  • Transfer service
  • Multilingual staff
  • Newspapers
  • Bellboy service
  • Wi-fi
  • Luggage room
  • Clothes dryer
  • Grill/BBQ
  • Concierge
  • Currency exchange facilities
  • Lift access
  • 24-hour reception
  • Newspaper stand
  • Shop
  • Hotel safe
  • Terrace
  • Garden
Catering
7
  • Non-smoking area
  • Banquet hall
  • Café
  • Smoking area
  • Bar
  • Air conditioning in Restaurant
  • Restaurant
Entertainment
4
  • Parasols
  • Children’s swimming area
  • Outdoor freshwater pool
  • Nightclub
Business
3
  • Meeting room (14)
  • Conference room
  • Business centre
Health
3
  • Hairdressing salon
  • Steam bath
  • Sauna
Meals
3
  • Breakfast
  • Snacks
  • Picnic
Location
2
  • Number of floors (main building) (25)
  • Total number of rooms (407)
Hotel type
1
  • hotel
Green Programmes - Worldwide
1
  • Green Key (FEE)
Sports
1
  • Fitness
Room types at this hotel

81 room categories — choose live availability and pricing on the right.

Double · 2d
Sleeps 1–4
Double · 2d Ej
Sleeps 1–4
Double · City View
Sleeps 1–4
Double · Cv Ej
Sleeps 1–4
Double · Cv Kg
Sleeps 1–4
Double · Cv Pi
Sleeps 1–4
Double · Dx Ej
Sleeps 1–4
Double · Dx Gr
Sleeps 1–4
Double · Deluxe · King
Sleeps 1–4
Double · Standard
Sleeps 1–4
Double · Ej Kg
Sleeps 1–3
Double · Gr
Sleeps 1–4

+ 69 more room categories — full list appears in the rates panel

Location

Jl. Embong Malang, 85-89, SURABAYA

Good to know
House rules
  • Check-inFrom 14:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Indonesia? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Indonesia visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at JW Marriott Hotel Surabaya?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at JW Marriott Hotel Surabaya?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, JW Marriott Hotel Surabaya accepts MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does JW Marriott Hotel Surabaya offer?

Key amenities at JW Marriott Hotel Surabaya include Wi-fi, Outdoor freshwater pool, Gym, Air conditioning in Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp