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Kempinski Hotel Cancun — exterior view
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5-star property · Cancun

Kempinski Hotel Cancun

Retorno Del Rey No 36, Zona Hotelera, Cancun

5 star rating 5-star
What stands out
Wi-fi
Poolside snack bar
Gym
Restaurant
Bar
Secure parking
About this hotel

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This 5-star resort is 1. 3 mi (2 km) from La Isla Shopping Mall and 2 mi (3. 1 km) from Iberostar Cancun Golf Course. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor…

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This 5-star resort is 1. 3 mi (2 km) from La Isla Shopping Mall and 2 mi (3. 1 km) from Iberostar Cancun Golf Course. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. Make yourself at home in one of the 363 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Grab a bite at Casitas, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee. Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has facilities measuring 290626 square feet (27000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite. Distances are displayed to the nearest 0. 1 mile and kilometer. Ballenas Beach - 0. 2 km/0. 1 mi- Luxury Avenue Shopping Mall - 0. 9 km/0. 6 mi- Kukulcan Plaza Shopping Mall - 1 km/0. 6 mi- Aquaworld - 1. 4 km/0. 9 mi- Marlin Beach - 1. 5 km/0. 9 mi- Hotel Zone Beaches - 1.

Your stay
Check-in
29 Aug 2026
From 15:00
Check-out
01 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Car hire charge applies Projector charge applies Late Check-out charge applies Airport Shuttle charge applies Valet parking charge applies Local and international calls charge applies Poolside snack bar charge applies Golf practice facility charge applies Transfer service charge applies Café charge applies Entertainment programme for children charge applies Medical service charge applies Room service charge applies Breakfast a la carte charge applies Vegetarian meal charge applies Wired Internet charge applies Bar charge applies À la carte dinner charge applies
Amenities & services

89 facilities across 9 categories.

Facilities
36
  • Air conditioning in public areas
  • Smoke detector
  • 24-hour reception
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Wired Internet
  • Room service
  • Laundry service
  • Medical service
  • Wheelchair-accessible
  • Car park
  • Gym
  • Babysitting service
  • Car hire
  • Transfer service
  • Secure parking
  • Multilingual staff
  • Newspapers
  • 24-hour security
  • Bellboy service
  • Wi-fi
  • Local and international calls
  • Luggage room
  • Valet parking
  • Airport Shuttle
  • Late Check-out
  • Clothes dryer
  • BBQ facilities
  • Private beach area
  • Towels and bed linen
  • Concierge
Meals
10
  • Breakfast buffet
  • Continental breakfast
  • Breakfast
  • À la carte lunch
  • À la carte dinner
  • Special dietary options
  • Hot breakfast
  • Gluten-free meals
  • Vegetarian meal
  • Breakfast a la carte
Business
9
  • Conference room
  • Meeting room
  • Projector
  • Conference hostess
  • Photocopier
  • Business centre
  • Fax
  • Printer
  • Audio-visual equipment rental
Catering
8
  • Café
  • Bar
  • Restaurant (6)
  • Non-smoking area
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Air conditioning in Restaurant
Health
8
  • Hairdressing salon
  • Hot tub
  • Sauna
  • Steam bath
  • Massage
  • Spa treatments
  • Beauty salon
  • Spa centre
Entertainment
7
  • TV lounge
  • Kids’ club
  • Children playground
  • Outdoor freshwater pool (3)
  • Sun loungers
  • Parasols
  • Entertainment programme for children
Location
6
  • Year of most recent renovation (2015)
  • Number of floors (main building) (9)
  • Total number of rooms (363)
  • Single rooms (203)
  • Double rooms (112)
  • Suites (48)
Sports
4
  • Fitness
  • Basketball
  • Tennis
  • Golf practice facility
Hotel type
1
  • resort
Room types at this hotel

107 room categories — choose live availability and pricing on the right.

Apartment · Deluxe
Sleeps 1–10
Apartment · Standard
Sleeps 1–10
Bed · Cb
Sleeps 1
Bed · Standard
Sleeps 1
Double · Cb
Sleeps 1–2
Double · Cb 1
Sleeps 1–2
Double · Cb 2
Sleeps 1–2
Double · Cb 3
Sleeps 1–4
Double · Cb Dx
Sleeps 1–4
Double · Cb Kg
Sleeps 1–2
Double · Cb Pi
Sleeps 1–4
Double · Cb Vm
Sleeps 1–4

+ 95 more room categories — full list appears in the rates panel

Location

Retorno Del Rey No 36, Zona Hotelera, Cancun

Distance from key points
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • Airport
  • Entertainment Area
  • Golf course
Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • LGTBIQ friendly
  • Identification card at arrival
  • Non-smoking establishment
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at Kempinski Hotel Cancun?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Kempinski Hotel Cancun?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Kempinski Hotel Cancun accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Kempinski Hotel Cancun offer?

Key amenities at Kempinski Hotel Cancun include Wi-fi, Poolside snack bar, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp