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Hotel Cielo, boutique In Playa del Carmen — exterior view
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4-star property · Playa del Carmen

Hotel Cielo, boutique In Playa del Carmen

Calle 4 Nte and 5th Avenue, Playa del Carmen

4 star rating 4-star
Location
Playa Del Carmen
Calle 4 Nte and 5th Avenue
Check-in
From 15:00
Check-out Until 12:00
What stands out
Wi-fi
Restaurant
Bar
24-hour reception
Airport Shuttle
About this hotel

Located just one block away from the beaches of the Riviera, the hotel was inspired by a story of love and named according to the view on the upper terrace all guests can enjoy during their stay. It is simply decorated with traditional Mexican style, to provide a comfortable atmosphere, complemented by the tranquillity of the sea a few metres away. It is one of the few hotels in Playa del Carmen that still honours th…

Located just one block away from the beaches of the Riviera, the hotel was inspired by a story of love and named according to the view on the upper terrace all guests can enjoy during their stay. It is simply decorated with traditional Mexican style, to provide a comfortable atmosphere, complemented by the tranquillity of the sea a few metres away. It is one of the few hotels in Playa del Carmen that still honours the classic Mexican architecture, a detail that adds Mexican charm to stay with contemporary amenities, guest services and amenities.

Your stay
Check-in
29 Aug 2026
From 15:00
Check-out
01 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Lift access charge applies Laundry service charge applies Launderette charge applies Medical service charge applies Massage charge applies Car hire charge applies 24-hour security charge applies Bellboy service charge applies
Amenities & services

31 facilities across 6 categories.

Facilities
21
  • Luggage room
  • Airport Shuttle
  • Wi-fi
  • Bellboy service
  • 24-hour security
  • Concierge
  • Multilingual staff
  • Car hire
  • Sun terrace
  • Car park
  • Wheelchair-accessible
  • Medical service
  • Launderette
  • Laundry service
  • Room service
  • Mobile phone coverage
  • Terrace
  • Lift access
  • Currency exchange facilities
  • Hotel safe
  • 24-hour reception
Location
4
  • Total number of rooms (18)
  • Year of most recent renovation (2012)
  • Number of floors (annexe) (2)
  • Number of floors (main building) (3)
Catering
3
  • Non-smoking area
  • Restaurant
  • Bar
Hotel type
1
  • hotel
Entertainment
1
  • Parasols
Health
1
  • Massage
Room types at this hotel

19 room categories — choose live availability and pricing on the right.

Double · In
Sleeps 1–4
Double · In Kg
Sleeps 1–4
Double · King
Sleeps 1–4
Double · Kg 1
Sleeps 1–2
Double · Standard
Sleeps 1–2
Family · Bl
Sleeps 1–4
Family · Bl 1
Sleeps 1–5
Family · Bl 2
Sleeps 1–8
Family · Gd
Sleeps 1–8
Family · King
Sleeps 1–8
Qua · 2d
Sleeps 1–6
Qua · In
Sleeps 1–6

+ 7 more room categories — full list appears in the rates panel

Location

Calle 4 Nte and 5th Avenue, Playa del Carmen

Open in Google Maps
Distance from key points
  • City centre —
  • Bus/Train station —
  • Beach —
  • Nearest Bus / Metro Stop —
Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • Visa
  • MasterCard

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Non-smoking establishment
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

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Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Mexico visa services Ask on WhatsApp →
Frequently asked

What are the check-in and check-out times at Hotel Cielo, boutique In Playa del Carmen?
Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Hotel Cielo, boutique In Playa del Carmen?
Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?
Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?
At the property, Hotel Cielo, boutique In Playa del Carmen accepts Visa, MasterCard. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Hotel Cielo, boutique In Playa del Carmen offer?
Key amenities at Hotel Cielo, boutique In Playa del Carmen include Wi-fi, Restaurant, Bar, 24-hour reception, Airport Shuttle. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?
Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp