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The Alana Surabaya — exterior view
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4-star property · SURABAYA

The Alana Surabaya

Jl.Ketintang Baru I No. 10 - 12, 43444, SURABAYA

4 star rating 4-star
What stands out
Wi-fi
Poolside snack bar
Gym
Restaurant
Newspaper stand
Air conditioning in public areas
About this hotel

The Alana Surabaya is a four-star hotel that combines design, pleasure and comfort. Less than 20 minutes from Juanda International Airport and close to the city's main business areas. The hotel is also in close proximity to the Jatim International Exhibition Center, shopping centres and the toll road to Sidoarjo and Gresik. The hotel features 162 beautifully appointed guestrooms, each including a shower, a minibar an…

The Alana Surabaya is a four-star hotel that combines design, pleasure and comfort. Less than 20 minutes from Juanda International Airport and close to the city's main business areas. The hotel is also in close proximity to the Jatim International Exhibition Center, shopping centres and the toll road to Sidoarjo and Gresik. The hotel features 162 beautifully appointed guestrooms, each including a shower, a minibar and complimentary wireless internet access, as well as air conditioning.

Your stay
Check-in
29 Aug 2026
From 14:00
Check-out
01 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights
Amenities & services

39 facilities across 9 categories.

Facilities
14
  • Laundry service
  • Room service
  • Wheelchair-accessible
  • Car park
  • Garage
  • Wired Internet
  • Gym
  • Small pets allowed (under 5 kg)
  • Large pets allowed (over 5 kg)
  • Air conditioning in public areas
  • 24-hour reception
  • Wi-fi
  • Lift access
  • Newspaper stand
Meals
7
  • À la carte dinner
  • Buffet dinner
  • À la carte lunch
  • Buffet lunch
  • Breakfast
  • Continental breakfast
  • Breakfast buffet
Catering
6
  • Non-smoking area
  • Smoking area
  • Restaurant
  • Poolside snack bar
  • Air conditioning in Restaurant
  • Café
Location
5
  • Total number of rooms (162)
  • Year of construction (2012)
  • Number of floors (annexe) (18)
  • Connecting rooms
  • Number of floors (main building) (18)
Business
2
  • Conference room
  • Meeting room
Health
2
  • Spa treatments
  • Spa centre
Hotel type
1
  • hotel
Entertainment
1
  • Outdoor freshwater pool (1)
Sports
1
  • Fitness
Room types at this hotel

67 room categories — choose live availability and pricing on the right.

Double · Cb
Sleeps 1–2
Double · Cb 1
Sleeps 1–4
Double · Cb Kg
Sleeps 1–4
Double · Cb Qn
Sleeps 1–4
Double · Cv Dx
Sleeps 1–4
Double · Cv Pe
Sleeps 1–4
Double · Deluxe
Sleeps 1–4
Double · Deluxe · King
Sleeps 1–4
Double · Standard
Sleeps 1–4
Double · Ej Kg
Sleeps 1–4
Double · Kg Pe
Sleeps 1–4
Double · Pe
Sleeps 1–2

+ 55 more room categories — full list appears in the rates panel

Location

Jl.Ketintang Baru I No. 10 - 12, 43444, SURABAYA

Distance from key points
  • Nearest Bus / Metro Stop
  • City centre
Good to know
House rules
  • Check-inFrom 14:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • MasterCard
  • Visa Electrón
  • Maestro
  • Visa
  • American Express

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Indonesia? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Indonesia visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at The Alana Surabaya?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at The Alana Surabaya?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, The Alana Surabaya accepts MasterCard, Visa Electrón, Maestro, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does The Alana Surabaya offer?

Key amenities at The Alana Surabaya include Wi-fi, Poolside snack bar, Gym, Restaurant, Newspaper stand. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp
From / stay
AED 499
3 nights · taxes in