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Hard Rock Hotel Riviera Maya All Inclusive — exterior view
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5-star property · PLAYA DEL CARMEN

Hard Rock Hotel Riviera Maya All Inclusive

Carretera Cancun-Chetumal KM 72, PLAYA DEL CARMEN

5 star rating 5-star
What stands out
Wi-fi
Poolside snack bar
Gym
Restaurant
Bar
Secure parking
About this hotel

Bordered by a private white sand beach and lush tropical landscapes, this decadent luxury resort pulls out all the stops for an unreal holiday for families and couples alike. The resort is situated near Playa del Carmen on the Mayan Riviera, less than 50 kilometres from the pre-Colombian Mayan ruins of Tulum. Visitors will have many opportunities to explore the area with excursions to Tulum and Chichen-Itza archaeolo…

Bordered by a private white sand beach and lush tropical landscapes, this decadent luxury resort pulls out all the stops for an unreal holiday for families and couples alike. The resort is situated near Playa del Carmen on the Mayan Riviera, less than 50 kilometres from the pre-Colombian Mayan ruins of Tulum. Visitors will have many opportunities to explore the area with excursions to Tulum and Chichen-Itza archaeological sites, and can swim with dolphins or even tour the Hard Rock sister hotel in Cancun. Each room offers generous proportions, a hydro spa bathtub, private balcony, and a range of state-of-the-art amenities, all decorated with vibrant colours and textures. Guests will delight in the private beach, children's pool and family pool, and the resort also offers a sophisticated and opulent adults-only hotel with four pools, nine imaginative restaurants and six lavish bars exclusively for adults.

Your stay
Check-in
28 Aug 2026
From 15:00
Check-out
31 Aug 2026
Until 11:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Small pets allowed (under 5 kg) USD 150.00 Babysitting service charge applies Beauty salon charge applies Photocopier charge applies Secretarial service charge applies Projector charge applies Valet parking charge applies Wi-fi charge applies Golf practice facility charge applies Transfer service charge applies Car hire charge applies Hairdressing salon charge applies Spa treatments charge applies Massage charge applies Steam bath charge applies Hot tub charge applies Golf charge applies Bowling alley charge applies Children playground charge applies Car park charge applies Diving charge applies
Amenities & services

100 facilities across 10 categories.

Facilities
37
  • Air conditioning in public areas
  • 24-hour reception
  • Hotel safe
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Key Collection
  • Mobile phone coverage
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Wheelchair-accessible
  • Bicycle storage
  • Bicycle hire service
  • Car park
  • Gym
  • Day-care centre
  • Babysitting service
  • Car hire
  • Transfer service
  • Secure parking
  • Multilingual staff
  • Newspapers
  • 24-hour security
  • Bellboy service
  • Small pets allowed (under 5 kg)
  • Wi-fi
  • Luggage room
  • Valet parking
  • Airport Shuttle
  • Clothes dryer
  • Private beach area
  • Bikes available
  • Concierge
Sports
11
  • Aqua fit
  • Diving
  • Aerobics
  • Fitness
  • Basketball
  • Volleyball
  • Billiards
  • Bowling alley
  • Golf
  • Tennis
  • Golf practice facility
Entertainment
10
  • Nightclub
  • Theatre / auditorium
  • Game room
  • TV lounge
  • Kids’ club
  • Children playground
  • Outdoor freshwater pool (3)
  • Sun loungers
  • Parasols
  • Entertainment programme for children
Catering
9
  • Café
  • Bar
  • Restaurant (9)
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Show cooking
  • Swim-up bar
  • Air conditioning in Restaurant
Meals
9
  • Breakfast buffet
  • Breakfast
  • Buffet lunch
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • Snacks
  • Vegetarian meal
  • All inclusive with alcoholic drinks top brands
Location
8
  • Year of construction (2001)
  • Year of most recent renovation (2014)
  • Annexe (s) (9)
  • Number of floors (main building) (3)
  • Total number of rooms (687)
  • Accessible rooms (2)
  • Superior rooms (48)
  • Family rooms (2)
Health
8
  • Hairdressing salon
  • Hot tub
  • Sauna
  • Steam bath
  • Massage
  • Spa treatments
  • Beauty salon
  • Spa centre
Business
6
  • Conference room
  • Meeting room
  • Projector
  • Secretarial service
  • Photocopier
  • Business centre
Hotel type
1
  • resort
Green Programmes - Worldwide
1
  • EarthCheck Certified
Room types at this hotel

130 room categories — choose live availability and pricing on the right.

Apartment · B2 Dx
Sleeps 1–10
Apartment · B2 Lx
Sleeps 1–10
Apartment · Vm
Sleeps 1–10
Bed · Dx Vm
Sleeps 1
Bed · Standard
Sleeps 1
Double · 2b Dx
Sleeps 1–4
Double · 2d
Sleeps 1–4
Double · 2d Dx
Sleeps 1–3
Double · 2d Po
Sleeps 1–3
Double · B1 Tr
Sleeps 1–2
Double · B2 Dx
Sleeps 1–6
Double · Cb Dx
Sleeps 1–2

+ 118 more room categories — full list appears in the rates panel

Location

Carretera Cancun-Chetumal KM 72, PLAYA DEL CARMEN

Distance from key points
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • Harbour
  • Airport
  • Entertainment Area
  • Golf course
Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 11:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Identification card at arrival
  • Deposit on arrival
  • Minimum check-in age
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at Hard Rock Hotel Riviera Maya All Inclusive?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Hard Rock Hotel Riviera Maya All Inclusive?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Hard Rock Hotel Riviera Maya All Inclusive accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Hard Rock Hotel Riviera Maya All Inclusive offer?

Key amenities at Hard Rock Hotel Riviera Maya All Inclusive include Wi-fi, Poolside snack bar, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp