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NH Collection Palacio de Burgos — exterior view
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4-star property · BURGOS

NH Collection Palacio de Burgos

Calle Merced, 13, BURGOS

4 star rating 4-star
What stands out
Wi-fi
Restaurant
Bar
Secure parking
Spa treatments
Air conditioning in public areas
About this hotel

The NH Collection Palacio de Burgos hotel, formerly known as NH Palacio de la Merced, has a fascinating 500-year history and an elegant Gothic, yet modern atmosphere. The hotel enjoys a premium location right by the Arlazón River and the UNESCO-protected Burgos Cathedral. You can also easily walk to the Palacio de Congresos exhibition center and the Museum of Human Evolution. Each one of the 110 spacious rooms enjoys…

The NH Collection Palacio de Burgos hotel, formerly known as NH Palacio de la Merced, has a fascinating 500-year history and an elegant Gothic, yet modern atmosphere. The hotel enjoys a premium location right by the Arlazón River and the UNESCO-protected Burgos Cathedral. You can also easily walk to the Palacio de Congresos exhibition center and the Museum of Human Evolution. Each one of the 110 spacious rooms enjoys lots of natural light and is decorated with dark wood furniture, a neutral color palette, and finished with parquet floors. Enjoy luxurious touches like our ultra-comfortable mattresses, pillow menus, NH Collection toiletries, and rain-effect showers in each room. NH Collection Palacio de Burgos serves a delicious breakfast that offers a wide variety of options for any taste, including gluten-free and vegetarian alternatives. These come accompanied by fragrant coffees, teas, and freshly squeezed juices. The in-house Palacio de la Merced restaurant prepares delectable Castilian specialties or for something more casual enjoy a light meal and a cocktail at our chic lobby bar. We have prime spaces for functions, including 10 meeting rooms for up to 1000 people, and dedicated events coordinators who will arrange every aspect of your event in minute detail.

Your stay
Check-in
28 Aug 2026
From 15:00
Check-out
31 Aug 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Small pets allowed (under 5 kg) EUR 35.00 Large pets allowed (over 5 kg) EUR 35.00 Car park EUR 22.00
Amenities & services

38 facilities across 9 categories.

Facilities
16
  • Large pets allowed (over 5 kg)
  • Car park
  • Wheelchair-accessible
  • Laundry service
  • Room service
  • Secure parking
  • Small pets allowed (under 5 kg)
  • 24-hour reception
  • Lift access
  • Air conditioning in public areas
  • Clothes dryer
  • Luggage room
  • Hotel safe
  • Currency exchange facilities
  • Wi-fi
  • Cloakroom
Meals
6
  • Special dietary options
  • Set menu dinner
  • À la carte dinner
  • Set menu lunch
  • À la carte lunch
  • Breakfast buffet
Location
4
  • Suites (3)
  • Double rooms (107)
  • Total number of rooms (110)
  • Number of floors (main building) (4)
Catering
4
  • Non-smoking area
  • Highchairs
  • Restaurant
  • Bar
Health
3
  • Sauna
  • Steam bath
  • Spa treatments
Business
2
  • Meeting room (10)
  • Conference room
Hotel type
1
  • hotel
Green Programmes - Worldwide
1
  • Bioscore Sustainability Certification
Sports
1
  • Fitness
Room types at this hotel

26 room categories — choose live availability and pricing on the right.

Double · Db Su
Sleeps 1–4
Double · Pi
Sleeps 1–2
Double · Pi 1
Sleeps 1–4
Double · Rv Su
Sleeps 1–4
Double · Su
Sleeps 1–2
Double · Su Wv
Sleeps 1–2
Dbt · Pi 1
Sleeps 1–6
Dbt · Pi Wv
Sleeps 1–6
Dbt · Rv Su
Sleeps 1–6
Dbt · Su
Sleeps 1–6
Dbt · Su 1
Sleeps 1–6
Roo · Cv Su
Sleeps 1–10

+ 14 more room categories — full list appears in the rates panel

Location

Calle Merced, 13, BURGOS

Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • Diners Club
  • MasterCard
  • Visa
  • EC
  • American Express

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Non-smoking establishment
  • No hen/stag or any other parties allowed
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered
Frequently asked

What are the check-in and check-out times at NH Collection Palacio de Burgos?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at NH Collection Palacio de Burgos?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, NH Collection Palacio de Burgos accepts Diners Club, MasterCard, Visa, EC. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does NH Collection Palacio de Burgos offer?

Key amenities at NH Collection Palacio de Burgos include Wi-fi, Restaurant, Bar, Secure parking, Spa treatments. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp