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Phoenix — exterior view
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3-star property · Zermatt

Phoenix

Untere Wiestistrasse, 11, Zermatt

3 star rating 3-star
Location
Zermatt
Untere Wiestistrasse, 11
Check-in
15:00–19:00
Check-out Until 10:30
What stands out
Wi-fi
Bar
Spa treatments
24-hour reception
Breakfast buffet
About this hotel

Indulge in on-site massages or enjoy the fitness center. This hotel also offers complimentary Wi-Fi, ski storage, and a cozy lobby fireplace. Unwind with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM. Additional amenities include express check-out, multilingual staff, and luggage storage. Train station pick-up is available for a surcharge. The 27 guest rooms feat…

Indulge in on-site massages or enjoy the fitness center. This hotel also offers complimentary Wi-Fi, ski storage, and a cozy lobby fireplace. Unwind with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM. Additional amenities include express check-out, multilingual staff, and luggage storage. Train station pick-up is available for a surcharge. The 27 guest rooms feature espresso makers and flat-screen televisions with cable programming. Complimentary Wi-Fi is provided, and private bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Safes and desks are also provided for your convenience. Located in Zermatt, Phoenix is on the river, steps from the Zermatt-Matterhorn Ski Paradise and a short drive from the Zermatt-Furi Gondola. This hotel is also convenient to Sunnegga Ski Resort (3 mi).

Your stay
Check-in
29 Aug 2026
15:00–19:00
Check-out
01 Sep 2026
Until 10:30
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Car park charge applies
Amenities & services

24 facilities across 9 categories.

Facilities
13
  • Multilingual staff
  • Wi-fi
  • Car park
  • Bicycle storage
  • Luggage room
  • Wheelchair-accessible
  • Laundry service
  • Room service
  • Clothes dryer
  • Lift access
  • Ski storage
  • 24-hour reception
  • Fireplace
Catering
2
  • Banquet hall
  • Bar
Meals
2
  • Breakfast
  • Breakfast buffet
Sports
2
  • Golf practice facility
  • Fitness
Location
1
  • Total number of rooms (27)
Hotel type
1
  • hotel
Business
1
  • Meeting room
Entertainment
1
  • TV lounge
Health
1
  • Spa treatments
Room types at this hotel

15 room categories — choose live availability and pricing on the right.

Double · 2b
Sleeps 1–2
Double · Deluxe
Sleeps 1–2
Double · Dx Wv
Sleeps 1–4
Double · Su
Sleeps 1–4
Dbt · Deluxe
Sleeps 1–6
Dbt · Standard
Sleeps 1–6
Dbt · Su
Sleeps 1–6
Roo · Bl Wv
Sleeps 1–10
Roo · Deluxe
Sleeps 1–10
Roo · Standard
Sleeps 1–10
Triple · Standard
Sleeps 1–5
Twn · Bl Wv
Sleeps 1–4

+ 3 more room categories — full list appears in the rates panel

Location

Untere Wiestistrasse, 11, Zermatt

Open in Google Maps
Good to know
House rules
  • Check-in15:00–19:00
  • Check-outUntil 10:30

Times as published by the property — confirmed on your voucher.

Payment at the hotel

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Only Adults
  • Non-smoking establishment
  • Minimum check-in age
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

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Frequently asked

What are the check-in and check-out times at Phoenix?
Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Phoenix?
Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?
Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What amenities does Phoenix offer?
Key amenities at Phoenix include Wi-fi, Bar, Spa treatments, 24-hour reception, Breakfast buffet. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?
Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp