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Koox Playa Hotel — exterior view
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3-star property · PLAYA DEL CARMEN

Koox Playa Hotel

Avenida 1ra entre calle 12 y 14, PLAYA DEL CARMEN

3 star rating 3-star
Location
Playa Del Carmen
Avenida 1ra entre calle 12 y 14
Check-in
From 15:00
Check-out Until 12:00
What stands out
Wi-fi
24-hour reception
Large pets allowed (over 5 kg)
About this hotel

This charming and welcoming hotel is ideally located in the centre of Playa del Carmen, just a few steps from the white sandy beach and the 5th avenue. Visitors will be invited to discover this amazing city in the Mayan Riviera, which has a wide dining and entertainment offer, including plenty of clubs, bars and restaurants. Thanks to its great facilities and perfect location, this is the ideal choice of accommodatio…

This charming and welcoming hotel is ideally located in the centre of Playa del Carmen, just a few steps from the white sandy beach and the 5th avenue. Visitors will be invited to discover this amazing city in the Mayan Riviera, which has a wide dining and entertainment offer, including plenty of clubs, bars and restaurants. Thanks to its great facilities and perfect location, this is the ideal choice of accommodation for those who like to sunbathe under the warm sand and swim in the Caribbean Sea. This beautiful property offers comfortable rooms, with all the services and facilities that visitors may need during their stay, such as a kitchenette to prepare their own food. Travellers can enjoy numerous commodities and excellent services and at the same time feel like at home at this hotel.

Your stay
Check-in
29 Aug 2026
From 15:00
Check-out
01 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Laundry service charge applies Transfer service charge applies
Amenities & services

19 facilities across 4 categories.

Facilities
12
  • Currency exchange facilities
  • Wi-fi
  • Large pets allowed (over 5 kg)
  • Small pets allowed (under 5 kg)
  • Transfer service
  • Garage
  • Car park
  • Wheelchair-accessible
  • Laundry service
  • Wired Internet
  • 24-hour reception
  • Hotel safe
Location
5
  • Triple rooms (29)
  • Double rooms (29)
  • Total number of rooms (29)
  • Connecting rooms
  • Number of floors (main building) (3)
Hotel type
1
  • hotel
Meals
1
  • Breakfast
Room types at this hotel

2 room categories — choose live availability and pricing on the right.

Roo · Pi
Sleeps 1–10
Roo · Standard
Sleeps 1–10
Location

Avenida 1ra entre calle 12 y 14, PLAYA DEL CARMEN

Open in Google Maps
Distance from key points
  • Beach —
  • Airport —
  • City centre —
Good to know
House rules
  • Check-inFrom 15:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • Visa
  • MasterCard

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Identification card at arrival
  • Deposit on arrival
  • Non-smoking establishment
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

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Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Mexico visa services Ask on WhatsApp →
Frequently asked

What are the check-in and check-out times at Koox Playa Hotel?
Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Koox Playa Hotel?
Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?
Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?
At the property, Koox Playa Hotel accepts American Express, Visa, MasterCard. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Koox Playa Hotel offer?
Key amenities at Koox Playa Hotel include Wi-fi, 24-hour reception, Large pets allowed (over 5 kg). A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?
Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp