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Hotel Casa Doña Susana by Los Arcos  — exterior view
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Hotel · PUERTO VALLARTA

Hotel Casa Doña Susana by Los Arcos

Manuel M Dieguez No 171, PUERTO VALLARTA

Instant confirmation AED · taxes included
What stands out
Wi-fi
Outdoor Rooftop Swimming Pool
Private pool
Restaurant
Spa treatments
24-hour reception
About this hotel

Casa Doña Susana is one of the most charming adults-only hotels in Puerto Vallarta. This intimate and cozy hotel offers personalized service for an unforgettable vacation experience. The elegant, arched lobby, adorned with tiled details, evokes the authentic feel of colonial Mexico. Ideally located in the heart of the Romantic Zone, the hotel is surrounded by prestigious restaurants, art galleries, and breathtaking s…

Casa Doña Susana is one of the most charming adults-only hotels in Puerto Vallarta. This intimate and cozy hotel offers personalized service for an unforgettable vacation experience. The elegant, arched lobby, adorned with tiled details, evokes the authentic feel of colonial Mexico. Ideally located in the heart of the Romantic Zone, the hotel is surrounded by prestigious restaurants, art galleries, and breathtaking scenery. Just a short walk from the beach, you're moments away from the town center, the new pier, and the malecon. The airport is conveniently located just 25 minutes away. The hotel offers a variety of standard rooms and junior suites, some featuring kitchenettes. Each room showcases handcrafted Mexican furniture and local art, creating a unique and distinct ambiance that captures the vibrant colors and charm of Mexican folk art and culture. Guests can also enjoy the restaurant, bar, beach club (with towel service, lounge chairs, and umbrellas), and spa services at the sister property, Playa Los Arcos Beach Resort and Spa, located just half a block away.

Your stay
Check-in
28 Aug 2026
From 15:00
Check-out
31 Aug 2026
11:00–12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Room service charge applies Laundry service charge applies Medical service charge applies Car park charge applies Spa treatments charge applies Wi-fi charge applies Luggage room charge applies Airport Shuttle charge applies Late Check-out charge applies
Amenities & services

35 facilities across 7 categories.

Facilities
22
  • Wheelchair-accessible
  • Medical service
  • Car park
  • Sun terrace
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Wi-fi
  • Luggage room
  • Airport Shuttle
  • Late Check-out
  • Private pool (1)
  • Concierge
  • Room service
  • 24-hour reception
  • Hotel safe
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Key Collection
  • Laundry service
Location
4
  • Total number of rooms (40)
  • Year of construction (1974)
  • Year of most recent renovation (2023)
  • Number of floors (main building) (4)
Entertainment
3
  • Parasols
  • Sun loungers
  • Outdoor Rooftop Swimming Pool (1)
Catering
2
  • Restaurant
  • Non-smoking area
Health
2
  • Solarium
  • Spa treatments
Hotel type
1
  • hotel
Sports
1
  • Beach volleyball
Room types at this hotel

18 room categories — choose live availability and pricing on the right.

Double · 2d
Sleeps 1–4
Double · King
Sleeps 1–4
Double · Kg Su
Sleeps 1–4
Double · Queen
Sleeps 1–4
Double · Standard
Sleeps 1–2
Double · St 1
Sleeps 1–4
Double · Su
Sleeps 1–4
Dbt · 2b
Sleeps 1–6
Dbt · C2
Sleeps 1–6
Roo · 1b
Sleeps 1–10
Roo · Bl
Sleeps 1–10
Roo · Ro
Sleeps 1–10

+ 6 more room categories — full list appears in the rates panel

Location

Manuel M Dieguez No 171, PUERTO VALLARTA

Distance from key points
  • Beach
  • Nearest Bus / Metro Stop
  • City centre
  • Golf course
Good to know
House rules
  • Check-inFrom 15:00
  • Check-out11:00–12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • Visa
  • MasterCard
  • EC

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Only Adults
  • Flight information required
  • Identification card at arrival
  • Non-smoking establishment
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Frequently asked

What are the check-in and check-out times at Hotel Casa Doña Susana by Los Arcos ?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Hotel Casa Doña Susana by Los Arcos ?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Hotel Casa Doña Susana by Los Arcos accepts American Express, Visa, MasterCard, EC. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Hotel Casa Doña Susana by Los Arcos offer?

Key amenities at Hotel Casa Doña Susana by Los Arcos include Wi-fi, Outdoor Rooftop Swimming Pool, Private pool, Restaurant, Spa treatments. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp
From / stay
AED 1,105
3 nights · taxes in