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Ascott Waterplace Surabaya — exterior view
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5-star property · Surabaya

Ascott Waterplace Surabaya

Tower D1 Jalan Pakuwon Indah Lontar Timur Kav 3 5, 182 33, Surabaya

5 star rating 5-star
Instant confirmation AED · taxes included
What stands out
Wi-fi
Outdoor freshwater pool
Gym
Restaurant
Newspapers
Air conditioning in public areas
About this hotel

Ascott Waterplace Surabaya is strategically located within Pakuwon Indah. A township project developed by the Pakuwon Group in the western part of Surabaya. It is situated in an upmarket residential precinct. directly opposite the Pakuwon Trade Center. which houses convention halls. departmental stores. cineplex. supermarket and various dining outlets. Spazio Tower is the nearest landmark. Ascott Waterplace Surabaya…

Ascott Waterplace Surabaya is strategically located within Pakuwon Indah. A township project developed by the Pakuwon Group in the western part of Surabaya. It is situated in an upmarket residential precinct. directly opposite the Pakuwon Trade Center. which houses convention halls. departmental stores. cineplex. supermarket and various dining outlets. Spazio Tower is the nearest landmark. Ascott Waterplace Surabaya is strategically located within Pakuwon Indah. A township project developed by the Pakuwon Group in the western part of Surabaya. It is situated in an upmarket residential precinct. directly opposite the Pakuwon Trade Center. Which houses Convention Halls. Departmental Stores. Cineplex. Supermarket and various Dining Outlets. Ascott Waterplace Surabaya is one of a luxurious collection of The Ascott Limited serviced residences in over 80 cities in Asia Pacific. Europe and the Gulf region. A member of CapitaLand. It is the global leader in branded serviced residences. Bringing you 30 years experience in supporting travellers who work and live away from home. Because life is about living.

Your stay
Check-in
27 Aug 2026
From 14:00
Check-out
30 Aug 2026
From 11:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Wi-fi charge applies Audio-visual equipment rental charge applies Printer charge applies Fax charge applies Business centre charge applies Photocopier charge applies Towels and bed linen charge applies Late Check-out charge applies Airport Shuttle charge applies Early Check-in charge applies Room service charge applies Bellboy service charge applies Golf practice facility charge applies Transfer service charge applies Car hire charge applies Golf charge applies Billiards charge applies Children playground charge applies Car park charge applies Laundry service charge applies
Amenities & services

55 facilities across 9 categories.

Facilities
28
  • Gym
  • Car park
  • Concierge
  • Towels and bed linen
  • Electric kettle
  • Clothes dryer
  • Dining area
  • Luggage room
  • Local and international calls
  • 24-hour security
  • Airport Shuttle
  • Car hire
  • Transfer service
  • Wi-fi
  • Multilingual staff
  • Bellboy service
  • Late Check-out
  • Newspapers
  • Wheelchair-accessible
  • Air conditioning in public areas
  • Smoke detector
  • 24-hour reception
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Room service
  • Laundry service
Business
6
  • Business centre
  • Fax
  • Meeting room (2)
  • Printer
  • Photocopier
  • Audio-visual equipment rental
Catering
5
  • Non-smoking area
  • Restaurant
  • Smoking area
  • Café
  • Air conditioning in Restaurant
Entertainment
5
  • Children’s swimming area (1)
  • Outdoor freshwater pool (2)
  • Indoor freshwater pool (1)
  • Children playground
  • Kids’ club
Sports
4
  • Golf practice facility
  • Golf
  • Billiards
  • Fitness
Location
3
  • Apartments (182)
  • Total number of rooms (182)
  • Number of floors (main building) (33)
Meals
2
  • Breakfast
  • Continental breakfast
Hotel type
1
  • residence
Health
1
  • Hairdressing salon
Room types at this hotel

37 room categories — choose live availability and pricing on the right.

Apartment · B1 1
Sleeps 1–2
Apartment · B1 Dx
Sleeps 1–2
Apartment · B1 Ej
Sleeps 1–2
Apartment · B2 Dx
Sleeps 1–2
Apartment · B2 Ej
Sleeps 1–2
Apartment · B3 Ej
Sleeps 1–2
Apartment · Deluxe
Sleeps 1–10
Apartment · Deluxe · King
Sleeps 1–10
Apartment · Standard
Sleeps 1–10
Apartment · Ej Kg
Sleeps 1–10
Apartment · Standard
Sleeps 1–10
Double · P6
Sleeps 1–4

+ 25 more room categories — full list appears in the rates panel

Location

Tower D1 Jalan Pakuwon Indah Lontar Timur Kav 3 5, 182 33, Surabaya

Distance from key points
  • City centre
  • Bus/Train station
  • Golf course
  • Airport
Good to know
House rules
  • Check-inFrom 14:00
  • Check-outFrom 11:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • JCB
  • Maestro
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Deposit on arrival
  • Early Check-in
  • Non-smoking establishment
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Frequently asked

What are the check-in and check-out times at Ascott Waterplace Surabaya?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Ascott Waterplace Surabaya?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Ascott Waterplace Surabaya accepts American Express, JCB, Maestro, MasterCard. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Ascott Waterplace Surabaya offer?

Key amenities at Ascott Waterplace Surabaya include Wi-fi, Outdoor freshwater pool, Gym, Restaurant, Newspapers. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp
From / stay
AED 1,032
3 nights · taxes in