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The Carmen Hotel - Ocean Front — exterior view
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5-star property · PLAYA DEL CARMEN

The Carmen Hotel - Ocean Front

Calle 8 Nte 876, Centro, PLAYA DEL CARMEN

5 star rating 5-star
What stands out
Wi-fi
Private pool
Restaurant
Swim-up bar
Air conditioning in public areas
24-hour reception
About this hotel

THE CARMEN HOTEL is an award winning beachfront boutique hotel for adults only located in the heart of Playa del Carmen and only a few steps away from the World Famous 5th ave. with world class shopping, outstanding restaurants and some of the best bars and nightclubs anywhere. We offer 37 unique designed suites and a rooftop sky bar infinity pool. If you are hungry our SANDBAR Beach House with its international cui…

THE CARMEN HOTEL is an award winning beachfront boutique hotel for adults only located in the heart of Playa del Carmen and only a few steps away from the World Famous 5th ave. with world class shopping, outstanding restaurants and some of the best bars and nightclubs anywhere. We offer 37 unique designed suites and a rooftop sky bar infinity pool. If you are hungry our SANDBAR Beach House with its international cuisine is a must. Thirsty? try our DECK5, the only rooftop Skybar and Pool -5- stories above the beach in Playa del Carmen. With its changing entertainment program of DJs and live bands, it is the perfect place to catch some sun during the day or share a memorable evening with friends. Best rooftop in Playa!

Your stay
Check-in
29 Aug 2026
From 16:00
Check-out
01 Sep 2026
Until 13:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Small pets allowed (under 5 kg) USD 100.00 Diving charge applies Room service charge applies Medical service charge applies Golf charge applies Paddle tennis charge applies Car hire charge applies Transfer service charge applies Airport Shuttle charge applies
Amenities & services

52 facilities across 7 categories.

Facilities
26
  • Private pool (1)
  • Room service
  • Medical service
  • Wheelchair-accessible
  • Car park
  • Sun terrace
  • Towels and bed linen
  • Car hire
  • Private beach area
  • Airport Shuttle
  • Luggage room
  • Transfer service
  • Wi-fi
  • Small pets allowed (under 5 kg)
  • Multilingual staff
  • Concierge
  • 24-hour security
  • Mobile phone coverage
  • Key Collection
  • Air conditioning in public areas
  • Smoke detector
  • 24-hour reception
  • Hotel safe
  • Currency exchange facilities
  • Terrace
  • Lift access
Location
9
  • Total number of rooms (37)
  • Double rooms (2)
  • Number of floors (main building) (3)
  • Twin rooms (2)
  • Suites (2)
  • Quadruple rooms (2)
  • Year of construction (2016)
  • Triple rooms (2)
  • Accessible rooms (2)
Catering
8
  • Smoking area
  • Breakfast room
  • Swim-up bar
  • Poolside snack bar
  • Café
  • Bar
  • Non-smoking area
  • Restaurant (2)
Entertainment
3
  • Parasols
  • Sun loungers
  • Outdoor freshwater pool (1)
Sports
3
  • Golf
  • Paddle tennis
  • Diving
Meals
2
  • Continental breakfast
  • Snacks
Hotel type
1
  • hotel
Room types at this hotel

43 room categories — choose live availability and pricing on the right.

Double · 2q Dx
Sleeps 1–4
Double · King
Sleeps 1–4
Double · Standard
Sleeps 1–4
Dbt · C2
Sleeps 1–6
Roo · 1b
Sleeps 1–10
Roo · 2b Dx
Sleeps 1–10
Roo · City View
Sleeps 1–10
Roo · Deluxe
Sleeps 1–10
Roo · Ps
Sleeps 1–10
Roo · Ro
Sleeps 1–10
Roo · Ss
Sleeps 1–10
Roo · Standard
Sleeps 1–10

+ 31 more room categories — full list appears in the rates panel

Location

Calle 8 Nte 876, Centro, PLAYA DEL CARMEN

Distance from key points
  • Entertainment Area
  • Golf course
  • Bus/Train station
  • Airport
  • Beach
  • City centre
  • Nearest Bus / Metro Stop
  • Harbour
Good to know
House rules
  • Check-inFrom 16:00
  • Check-outUntil 13:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • Visa Electrón
  • MasterCard
  • American Express
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age
  • Only Adults
  • LGTBIQ friendly
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at The Carmen Hotel - Ocean Front?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at The Carmen Hotel - Ocean Front?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, The Carmen Hotel - Ocean Front accepts Visa Electrón, MasterCard, American Express, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does The Carmen Hotel - Ocean Front offer?

Key amenities at The Carmen Hotel - Ocean Front include Wi-fi, Private pool, Restaurant, Swim-up bar, Air conditioning in public areas. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp
From / stay
AED 1,116
3 nights · taxes in