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Jen Penang Georgetown by Shangri-La — exterior view
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4-star property · George Town

Jen Penang Georgetown by Shangri-La

Magazine Road, George Town, George Town

4 star rating 4-star
What stands out
Wi-fi
Outdoor freshwater pool
Gym
Air conditioning in Restaurant
Secure parking
Air conditioning in public areas
About this hotel

JEN Penang Georgetown by Shangri-La enjoys a prime location in Georgetown's commercial and shopping district, just a 20-minute drive from Penang International Airport. This hotel offers easy access to shops, businesses, historical sites, and the Bayan Lepas Industrial Zone, plus convenient connections to two local shopping malls. Guests can also utilize the complimentary shuttle bus to the beach. The hotel features a…

JEN Penang Georgetown by Shangri-La enjoys a prime location in Georgetown's commercial and shopping district, just a 20-minute drive from Penang International Airport. This hotel offers easy access to shops, businesses, historical sites, and the Bayan Lepas Industrial Zone, plus convenient connections to two local shopping malls. Guests can also utilize the complimentary shuttle bus to the beach. The hotel features an outdoor swimming pool, a 24-hour fitness center, a steam room, and sauna. Its 443 guest rooms and suites provide comfortable accommodations with panoramic city views.

Your stay
Check-in
29 Aug 2026
From 15:00
Check-out
01 Sep 2026
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Medical service charge applies Audio-visual equipment rental charge applies Printer charge applies Fax charge applies Photocopier charge applies Secretarial service charge applies Projector charge applies Late Check-out charge applies Valet parking charge applies Wi-fi charge applies Babysitting service charge applies Massage charge applies Car park charge applies Breakfast and dinner charge applies Laundry service charge applies Vegetarian meal charge applies Brunch charge applies Special dietary options charge applies Snacks charge applies Set menu dinner charge applies À la carte dinner charge applies Buffet dinner charge applies Set menu lunch charge applies À la carte lunch charge applies Buffet lunch charge applies
Amenities & services

78 facilities across 9 categories.

Facilities
30
  • Car park
  • Mobile phone coverage
  • Towels and bed linen
  • Wheelchair-accessible
  • Medical service
  • Concierge
  • Laundry service
  • Room service
  • Wired Internet
  • Local and international calls
  • Electric kettle
  • Gym
  • Babysitting service
  • Car hire
  • Transfer service
  • Late Check-out
  • Secure parking
  • Valet parking
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Luggage room
  • Wi-fi
  • Currency exchange facilities
  • Hotel safe
  • Key Collection
  • 24-hour reception
  • Smoke detector
  • Air conditioning in public areas
  • Garden
Meals
14
  • Set menu lunch
  • Brunch
  • Vegetarian meal
  • Special dietary options
  • Snacks
  • Breakfast and dinner
  • Set menu dinner
  • Breakfast buffet
  • Continental breakfast
  • Breakfast
  • À la carte dinner
  • Buffet lunch
  • À la carte lunch
  • Buffet dinner
Location
9
  • Twin rooms (178)
  • Family rooms (40)
  • Accessible rooms (1)
  • Apartments (6)
  • Suites (9)
  • Year of most recent renovation (2017)
  • Double rooms (209)
  • Total number of rooms (443)
  • Number of floors (main building) (17)
Business
9
  • Secretarial service
  • Photocopier
  • Projector
  • Business centre
  • Meeting room
  • Fax
  • Printer
  • Audio-visual equipment rental
  • Conference room
Catering
7
  • Highchairs
  • Café
  • Banquet hall
  • Air conditioning in Restaurant
  • Restaurant
  • Non-smoking area
  • Smoking area
Entertainment
3
  • Outdoor freshwater pool (1)
  • Children’s swimming area (1)
  • Sun loungers
Health
3
  • Massage
  • Sauna
  • Steam bath
Sports
2
  • Fitness
  • Table tennis
Hotel type
1
  • hotel
Room types at this hotel

52 room categories — choose live availability and pricing on the right.

Apartment · B1
Sleeps 1–10
Apartment · Db
Sleeps 1–10
Apartment · King
Sleeps 1–10
Apartment · Standard
Sleeps 1–10
Apartment · St 22
Sleeps 1–2
Double · Cb
Sleeps 1–4
Double · Cb Dx
Sleeps 1–2
Double · Cb Kg
Sleeps 1–4
Double · Cv Dx Kg
Sleeps 1–4
Double · Deluxe
Sleeps 1–2
Double · Dx 1
Sleeps 1–4
Double · Deluxe · King
Sleeps 1–2

+ 40 more room categories — full list appears in the rates panel

Location

Magazine Road, George Town, George Town

Distance from key points
  • Beach
  • Nearest Bus / Metro Stop
  • Entertainment Area
  • Bus/Train station
  • City centre
  • Harbour
  • Golf course
  • Airport
Good to know
House rules
  • Check-inFrom 15:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • Visa
  • MasterCard
  • JCB

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Deposit on arrival
  • Children get free accommodation, meals payable on the spot
  • Identification card at arrival
  • Early departure
  • Early Check-in
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Guests also considered

Travelling to Malaysia? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Malaysia visa file. One conversation covers the whole trip.

Frequently asked

What are the check-in and check-out times at Jen Penang Georgetown by Shangri-La?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Jen Penang Georgetown by Shangri-La?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Jen Penang Georgetown by Shangri-La accepts American Express, Visa, MasterCard, JCB. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Jen Penang Georgetown by Shangri-La offer?

Key amenities at Jen Penang Georgetown by Shangri-La include Wi-fi, Outdoor freshwater pool, Gym, Air conditioning in Restaurant, Secure parking. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp