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Na Balam — exterior view
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4-star property · ISLA MUJERES

Na Balam

Calle Zazil Ha #118, Centro, ISLA MUJERES

4 star rating 4-star
Instant confirmation AED · taxes included
What stands out
Wi-fi
Outdoor freshwater pool
Restaurant
Bar
Spa treatments
24-hour reception
About this hotel

Enjoy recreational amenities such as an outdoor pool, terrace, and garden at Na Balam Hotel, located in the heart of Isla Mujeres (Centro - Supmza 001), just steps from North Beach and a short walk from the ferry terminal. Savor delicious meals at the onsite restaurant and unwind with drinks at the bar/lounge or beach bar. Guest rooms feature flat-screen TVs with satellite channels, private bathrooms with showers and…

Enjoy recreational amenities such as an outdoor pool, terrace, and garden at Na Balam Hotel, located in the heart of Isla Mujeres (Centro - Supmza 001), just steps from North Beach and a short walk from the ferry terminal. Savor delicious meals at the onsite restaurant and unwind with drinks at the bar/lounge or beach bar. Guest rooms feature flat-screen TVs with satellite channels, private bathrooms with showers and complimentary toiletries, safes, and bottled water. Complimentary Wi-Fi, wedding services, and tour/ticket assistance are also available. Airport and ferry terminal shuttles are offered for a surcharge.

Your stay
Check-in
28 Aug 2026
From 16:00
Check-out
31 Aug 2026
Until 13:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Waterskiing charge applies Jet ski charge applies Motor board ride charge applies Diving charge applies Sailing charge applies Catamaran sailing charge applies Canoeing charge applies Laundry service charge applies Medical service charge applies Spa treatments charge applies Spa centre charge applies
Amenities & services

37 facilities across 8 categories.

Facilities
12
  • Multilingual staff
  • Car park
  • Wheelchair-accessible
  • Medical service
  • Laundry service
  • Wi-fi
  • Terrace
  • 24-hour reception
  • Hotel safe
  • Currency exchange facilities
  • Airport Shuttle
  • Garden
Sports
7
  • Canoeing
  • Catamaran sailing
  • Sailing
  • Diving
  • Motor board ride
  • Jet ski
  • Waterskiing
Entertainment
5
  • Sun loungers
  • Outdoor freshwater pool
  • Parasols
  • Entertainment programme for adults
  • TV lounge
Health
4
  • Hot tub
  • Massage
  • Spa treatments
  • Spa centre
Catering
3
  • Bar
  • Restaurant
  • Banquet hall
Meals
3
  • À la carte dinner
  • À la carte lunch
  • Continental breakfast
Location
2
  • Total number of rooms (21)
  • Double rooms (33)
Hotel type
1
  • hotel
Room types at this hotel

27 room categories — choose live availability and pricing on the right.

Double · Dx Vp
Sleeps 1–4
Double · Standard
Sleeps 1–4
Double · Vp
Sleeps 1–4
Dbt · C2
Sleeps 1–6
Dus · Standard
Sleeps 1–2
Qua · Standard
Sleeps 1–6
Roo · 2b
Sleeps 1–10
Roo · B2
Sleeps 1–10
Roo · Dx Vp
Sleeps 1–10
Roo · Gv
Sleeps 1–10
Roo · Lx
Sleeps 1–10
Roo · Ro
Sleeps 1–10

+ 15 more room categories — full list appears in the rates panel

Location

Calle Zazil Ha #118, Centro, ISLA MUJERES

Good to know
House rules
  • Check-inFrom 16:00
  • Check-outUntil 13:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Non-smoking establishment
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Frequently asked

What are the check-in and check-out times at Na Balam?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Na Balam?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Na Balam accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Na Balam offer?

Key amenities at Na Balam include Wi-fi, Outdoor freshwater pool, Restaurant, Bar, Spa treatments. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp
From / stay
AED 3,029
3 nights · taxes in