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Hyatt Zilara Riviera Maya — exterior view
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5-star property · RIVIERA MAYA

Hyatt Zilara Riviera Maya

Carretera Federal 387, KM 299, RIVIERA MAYA

5 star rating 5-star
Instant confirmation AED · taxes included
What stands out
Wi-fi
Poolside snack bar
Gym
Restaurant
Bar
Valet parking
About this hotel

Hyatt Zilara Riviera Maya is an adults-only beachfront resort located in the selcluded region of Riviera Maya, and surrounded by lush mangroves. The property has easy access to the Cancun International Airport and is only six miles from Playa del Carmen. This luxurious 291-suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach. During their stay, guests will enjo…

Hyatt Zilara Riviera Maya is an adults-only beachfront resort located in the selcluded region of Riviera Maya, and surrounded by lush mangroves. The property has easy access to the Cancun International Airport and is only six miles from Playa del Carmen. This luxurious 291-suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach. During their stay, guests will enjoy the unlimited food and beverages selections at nine restaurants, bars and lounges, relax at the ocean-view pool, indulge with some pampering at the full-service Zen Spa and round the day out with nightly performances. Combining beautiful architecture with impeccable service and lavish accommodations, this all-inclusive resort is a vacation paradise like no other.

Your stay
Check-in
27 Aug 2026
From 16:00
Check-out
30 Aug 2026
13:00–13:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Hot tub charge applies Sauna charge applies Massage charge applies Spa treatments charge applies Local and international calls charge applies Beauty salon charge applies Spa centre charge applies
Amenities & services

48 facilities across 9 categories.

Facilities
16
  • Room service
  • Car park
  • Wheelchair-accessible
  • Gym
  • 24-hour security
  • Bellboy service
  • Wi-fi
  • Local and international calls
  • Valet parking
  • Dining area
  • Bikes available
  • Concierge
  • Garden
  • Mobile phone coverage
  • Smoke detector
  • 24-hour reception
Catering
7
  • Smoking area
  • Bar
  • Restaurant (9)
  • Poolside snack bar
  • Air conditioning in Restaurant
  • Swim-up bar
  • Café
Location
6
  • Number of floors (main building) (5)
  • Number of floors (annexe) (3)
  • Total number of rooms (290)
  • Single rooms (237)
  • Double rooms (53)
  • Suites (93)
Health
6
  • Spa treatments
  • Beauty salon
  • Spa centre
  • Massage
  • Sauna
  • Hot tub
Sports
4
  • Tennis
  • Beach volleyball
  • Volleyball
  • Fitness
Entertainment
3
  • Sun loungers
  • Entertainment programme for adults
  • Outdoor freshwater pool (1)
Meals
3
  • Snacks
  • À la carte dinner
  • All inclusive
Business
2
  • Meeting room
  • Conference room
Hotel type
1
  • hotel
Room types at this hotel

98 room categories — choose live availability and pricing on the right.

Double · 2d
Sleeps 1–4
Double · Ax
Sleeps 1–4
Double · Deluxe · King
Sleeps 1–4
Double · Standard
Sleeps 1–4
Double · Ej Qn
Sleeps 1–4
Double · Gv
Sleeps 1–4
Double · Kg 1
Sleeps 1–4
Double · Kg Ov
Sleeps 1–2
Double · Kg Vm
Sleeps 1–4
Double · Pp
Sleeps 1–4
Double · Standard
Sleeps 1–2
Double · St 1
Sleeps 1–4

+ 86 more room categories — full list appears in the rates panel

Location

Carretera Federal 387, KM 299, RIVIERA MAYA

Good to know
House rules
  • Check-inFrom 16:00
  • Check-out13:00–13:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Non-smoking establishment
  • Only Adults
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Frequently asked

What are the check-in and check-out times at Hyatt Zilara Riviera Maya?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Hyatt Zilara Riviera Maya?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Hyatt Zilara Riviera Maya accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Hyatt Zilara Riviera Maya offer?

Key amenities at Hyatt Zilara Riviera Maya include Wi-fi, Poolside snack bar, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp
From / stay
AED 3,515
3 nights · taxes in