5-star property · Hangzhou

Grand Hyatt Hangzhou

Name: Grand Hyatt Hangzhou
Address: Hubin Road, Shangcheng District, 28, Hangzhou, CN
Telephone: +97142846712
Price range: $$$$

Hubin Road, Shangcheng District, 28, Hangzhou

5-star

Instant confirmation AED · taxes included

What stands out

Wi-fi

Outdoor freshwater pool

Gym

Restaurant

Bar

Valet parking

About this hotel

Situated directly on the West Lake, in the heart of the new lakeside pedestrian zone, this hotel offers convenient access to the business and government districts, as well as the entertainment area. Xihu Tiandi and other scenic West Lake sites are within easy walking distance, along with various shopping and entertainment options.

Your stay

Check-in

27 Aug 2026

From 14:00

Check-out

30 Aug 2026

Until 12:00

Guests

2A · 0C · 1R

3 nights

Facilities with additional charges

Available at the property for an extra charge (payable at the hotel where applicable):

Car park charge applies Golf charge applies Massage charge applies Spa treatments charge applies 24-hour security charge applies Small pets allowed (under 5 kg) charge applies Wi-fi charge applies Luggage room charge applies Valet parking charge applies Airport Shuttle charge applies Non-smoking establishment charge applies Towels and bed linen charge applies Spa centre charge applies

Amenities & services

85 facilities across 9 categories.

Facilities

Sun terrace
Day-care centre
Garage
Car park
Bicycle hire service
Bicycle storage
Wheelchair-accessible
Medical service
Mobile phone coverage
Launderette
Laundry service
Room service
Gym
Clothes dryer
Car hire
Multilingual staff
Newspapers
Concierge
24-hour security
Bellboy service
Small pets allowed (under 5 kg)
Wi-fi
Towels and bed linen
Luggage room
Valet parking
Airport Shuttle
Newspaper stand
Lift access
Cloakroom
Currency exchange facilities
Hotel safe
Supermarket
Shop
Air conditioning in public areas
Garden
24-hour reception

Meals

À la carte lunch
Special dietary options
Set menu dinner
Breakfast buffet
Continental breakfast
Buffet dinner
Breakfast
Buffet lunch
Set menu lunch
À la carte dinner

Entertainment

Theatre / auditorium
TV lounge
Parasols
Sun loungers
Nightclub
Outdoor freshwater pool (1)
Indoor freshwater pool (1)
Kids’ club
Pub

Catering

Restaurant
Café
Banquet hall
Air conditioning in Restaurant
Non-smoking area
Smoking area
Highchairs
Bar

Health

Spa centre
Massage
Hairdressing salon
Hot tub
Sauna
Solarium
Spa treatments
Steam bath

Location

Twin rooms (238)
Suites (23)
Double rooms (148)
Total number of rooms (386)
Year of most recent renovation (2018)
Connecting rooms
Number of floors (main building) (8)

Business

Meeting room
Business centre
Conference room

Sports

Golf
Fitness
Aerobics

Hotel type

hotel

Room types at this hotel

29 room categories — choose live availability and pricing on the right.

Double · Cb

Sleeps 1–4

Double · Cb 3

Sleeps 1–4

Double · Cb Gd

Sleeps 1–4

Double · Cb Wv

Sleeps 1–4

Double · Gv

Sleeps 1–4

Double · King

Sleeps 1–4

Double · Kg 8

Sleeps 1–4

Double · Lk

Sleeps 1–4

Double · Lk 1

Sleeps 1–4

Double · Queen

Sleeps 1–4

Double · St 1

Sleeps 1–4

Dbt · 2b

Sleeps 1–6

+ 17 more room categories — full list appears in the rates panel

Location

Hubin Road, Shangcheng District, 28, Hangzhou

Open in Google Maps

Distance from key points

City centre —

Good to know

House rules

Check-inFrom 14:00
Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel

Diners Club
American Express
MasterCard
JCB
Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind

Non-smoking establishment

Why book through Green Apple

Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

Frequently asked

What are the check-in and check-out times at Grand Hyatt Hangzhou?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Grand Hyatt Hangzhou?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Grand Hyatt Hangzhou accepts Diners Club, American Express, MasterCard, JCB. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Grand Hyatt Hangzhou offer?

Key amenities at Grand Hyatt Hangzhou include Wi-fi, Outdoor freshwater pool, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Why book through Green Apple Travel?

ROOM ONLY

Free cancellation until 24 Aug, 23:00

2A · 0C

AED 4,130

total · AED 1,377/night

BUFFET BREAKFAST

Free cancellation until 24 Aug, 23:00

2A · 0C

AED 4,680

total · AED 1,560/night

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From / stay

AED 3,177

3 nights · taxes in