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Grand Hyatt Hangzhou — exterior view
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3-star property · Hangzhou

Grand Hyatt Hangzhou

Hubin Road, Shangcheng District, 28, Hangzhou

3 star rating 3-star
Location
Hangzhou
Hubin Road, Shangcheng District, 28
Check-in
From 14:00
Check-out Until 12:00
What stands out
Wi-fi
Outdoor freshwater pool
Gym
Restaurant
Bar
Valet parking
About this hotel

Situated directly on the West Lake, in the heart of the new lakeside pedestrian zone, this hotel offers convenient access to the business and government districts, as well as the entertainment area. Xihu Tiandi and other scenic West Lake sites are within easy walking distance, along with various shopping and entertainment options.

Your stay
Check-in
14 Sep 2026
From 14:00
Check-out
17 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Car park charge applies Golf charge applies Massage charge applies Spa treatments charge applies 24-hour security charge applies Small pets allowed (under 5 kg) charge applies Wi-fi charge applies Luggage room charge applies Valet parking charge applies Airport Shuttle charge applies Non-smoking establishment charge applies Towels and bed linen charge applies Spa centre charge applies
Amenities & services

85 facilities across 9 categories.

Facilities
36
  • Sun terrace
  • Day-care centre
  • Garage
  • Car park
  • Bicycle hire service
  • Bicycle storage
  • Wheelchair-accessible
  • Medical service
  • Mobile phone coverage
  • Launderette
  • Laundry service
  • Room service
  • Gym
  • Clothes dryer
  • Car hire
  • Multilingual staff
  • Newspapers
  • Concierge
  • 24-hour security
  • Bellboy service
  • Small pets allowed (under 5 kg)
  • Wi-fi
  • Towels and bed linen
  • Luggage room
  • Valet parking
  • Airport Shuttle
  • Newspaper stand
  • Lift access
  • Cloakroom
  • Currency exchange facilities
  • Hotel safe
  • Supermarket
  • Shop
  • Air conditioning in public areas
  • Garden
  • 24-hour reception
Meals
10
  • À la carte lunch
  • Special dietary options
  • Set menu dinner
  • Breakfast buffet
  • Continental breakfast
  • Buffet dinner
  • Breakfast
  • Buffet lunch
  • Set menu lunch
  • À la carte dinner
Entertainment
9
  • Theatre / auditorium
  • TV lounge
  • Parasols
  • Sun loungers
  • Nightclub
  • Outdoor freshwater pool (1)
  • Indoor freshwater pool (1)
  • Kids’ club
  • Pub
Catering
8
  • Restaurant
  • Café
  • Banquet hall
  • Air conditioning in Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Bar
Health
8
  • Spa centre
  • Massage
  • Hairdressing salon
  • Hot tub
  • Sauna
  • Solarium
  • Spa treatments
  • Steam bath
Location
7
  • Twin rooms (238)
  • Suites (23)
  • Double rooms (148)
  • Total number of rooms (386)
  • Year of most recent renovation (2018)
  • Connecting rooms
  • Number of floors (main building) (8)
Business
3
  • Meeting room
  • Business centre
  • Conference room
Sports
3
  • Golf
  • Fitness
  • Aerobics
Hotel type
1
  • hotel
Room types at this hotel

29 room categories — choose live availability and pricing on the right.

Double · Cb
Sleeps 1–4
Double · Cb 3
Sleeps 1–4
Double · Cb Gd
Sleeps 1–4
Double · Cb Wv
Sleeps 1–4
Double · Gv
Sleeps 1–4
Double · King
Sleeps 1–4
Double · Kg 8
Sleeps 1–4
Double · Lk
Sleeps 1–4
Double · Lk 1
Sleeps 1–4
Double · Queen
Sleeps 1–4
Double · St 1
Sleeps 1–4
Dbt · 2b
Sleeps 1–6

+ 17 more room categories — full list appears in the rates panel

Location

Hubin Road, Shangcheng District, 28, Hangzhou

Open in Google Maps
Distance from key points
  • City centre —
Good to know
House rules
  • Check-inFrom 14:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • Diners Club
  • American Express
  • MasterCard
  • JCB
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Non-smoking establishment
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

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Travelling to China? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your China visa file. One conversation covers the whole trip.

China visa services Ask on WhatsApp →
Frequently asked

How much does a night at Grand Hyatt Hangzhou cost?
Prices change with your dates, room type and board basis. Pick your dates on this page to see live rates for every room at Grand Hyatt Hangzhou — most rooms come with free cancellation, and first-time guests get an extra welcome discount with the coupon code shown at checkout.

Where is Grand Hyatt Hangzhou located and what is nearby?
Grand Hyatt Hangzhou is located at Hubin Road, Shangcheng District, 28, Hangzhou.

What are the check-in and check-out times at Grand Hyatt Hangzhou?
Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Grand Hyatt Hangzhou?
Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?
Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?
At the property, Grand Hyatt Hangzhou accepts Diners Club, American Express, MasterCard, JCB. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Grand Hyatt Hangzhou offer?
Key amenities at Grand Hyatt Hangzhou include Wi-fi, Outdoor freshwater pool, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Does Grand Hyatt Hangzhou have Wi-Fi?
Yes — Grand Hyatt Hangzhou lists Wi-Fi among its facilities. The property charges for this — the amount is set by the hotel and paid there, not by us.

Is there parking at Grand Hyatt Hangzhou?
Yes — Grand Hyatt Hangzhou lists Valet parking. The property charges for this — the amount is set by the hotel and paid there, not by us. Spaces are not reserved by your booking unless the hotel says otherwise.

Is Grand Hyatt Hangzhou pet friendly?
Grand Hyatt Hangzhou lists "Small pets allowed (under 5 kg)". The property charges for this — the amount is set by the hotel and paid there, not by us. Pet rules are the hotel's own and can change — tell us on WhatsApp before you book and we'll confirm it with the property in writing.

Does Grand Hyatt Hangzhou have a swimming pool?
Yes — Grand Hyatt Hangzhou lists Outdoor freshwater pool. Opening hours are set by the hotel and can vary by season.

Does Grand Hyatt Hangzhou offer an airport shuttle?
Grand Hyatt Hangzhou lists an airport shuttle. The property charges for this — the amount is set by the hotel and paid there, not by us. Shuttles usually need booking in advance — ask us and we'll request it with your reservation.

Is there a gym at Grand Hyatt Hangzhou?
Yes — Grand Hyatt Hangzhou lists Gym. The property lists this as free.

Is Grand Hyatt Hangzhou wheelchair accessible?
Grand Hyatt Hangzhou lists wheelchair-accessible facilities. Accessibility varies room by room, so tell us what you need and we will confirm the specific room with the property before you pay.

Why book through Green Apple Travel?
Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp