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Phoenix Hotel — exterior view
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2-star property · Dubai

Phoenix Hotel

28, St.28 C, Community 118,Nakheel Area, Dubai, . ., Dubai

2 star rating 2-star
2.2 60 reviews · Tripadvisor
What stands out
Wi-fi
Restaurant
Secure parking
Spa centre
Air conditioning in public areas
24-hour reception
About this hotel

Located in Dubai's Deira district, the Phoenix Hotel offers convenient access to the Gold Souk and Al Ghurair Centre, both within a 5-minute drive. This hotel provides a range of amenities, including complimentary Wi-Fi, a restaurant with room service (limited hours), and a daily breakfast buffet (fee applies). Guests can also utilize the banquet hall, tour/ticket assistance, and 24-hour front desk services. The 78 a…

Located in Dubai's Deira district, the Phoenix Hotel offers convenient access to the Gold Souk and Al Ghurair Centre, both within a 5-minute drive. This hotel provides a range of amenities, including complimentary Wi-Fi, a restaurant with room service (limited hours), and a daily breakfast buffet (fee applies). Guests can also utilize the banquet hall, tour/ticket assistance, and 24-hour front desk services. The 78 air-conditioned rooms feature flat-screen TVs with satellite programming, minibars, safes, and private bathrooms with showers, complimentary toiletries, and hair dryers. The hotel is approximately 6. 8 km from Dubai International Airport (DXB).

Your stay
Check-in
17 Sep 2026
From 14:00
Check-out
20 Sep 2026
Until 12:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Laundry service charge applies Car park charge applies 24-hour security charge applies Wi-fi charge applies Spa centre charge applies
Amenities & services

30 facilities across 7 categories.

Facilities
15
  • Wheelchair-accessible
  • Room service
  • Car park
  • Secure parking
  • 24-hour security
  • Wi-fi
  • Local and international calls
  • Luggage room
  • Towels and bed linen
  • Concierge
  • Air conditioning in public areas
  • Smoke detector
  • Laundry service
  • 24-hour reception
  • Lift access
Location
6
  • Year of construction (2012)
  • Number of floors (main building) (6)
  • Total number of rooms (128)
  • Single rooms (6)
  • Double rooms (59)
  • Junior suites (1)
Catering
3
  • Banquet hall
  • Restaurant
  • Non-smoking area
Business
3
  • Meeting room
  • Photocopier
  • Fax
Hotel type
1
  • hotel
Entertainment
1
  • TV lounge
Health
1
  • Spa centre
Room types at this hotel

38 room categories — choose live availability and pricing on the right.

Apartment · B1
Sleeps 1–10
Apartment · B1 Cv
Sleeps 1–10
Double · King
Sleeps 1–4
Double · St 1
Sleeps 1–4
Dbt · Db
Sleeps 1–6
Dbt · King
Sleeps 1–6
Dbt · Standard
Sleeps 1–6
Dus · Standard
Sleeps 1–2
Family · 2b
Sleeps 1–8
Family · C3
Sleeps 1–8
Family · St 1
Sleeps 1–8
Jsu · Standard
Sleeps 1–5

+ 26 more room categories — full list appears in the rates panel

Location

28, St.28 C, Community 118,Nakheel Area, Dubai, . ., Dubai

Good to know
House rules
  • Check-inFrom 14:00
  • Check-outUntil 12:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Non-smoking establishment
  • Minimum check-in age
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

What guests say
2.2
2.2 of 5 bubbles
60 reviews on Tripadvisor
#395 of 1,264 Specialty lodging in Dubai
Rated by travellers
  • Sleep Quality 2.8
  • Location 2.4
  • Rooms 3.0
  • Service 2.3
  • Value 2.7
  • Cleanliness 2.7
Rating breakdown
  • Excellent 1
  • Very good 11
  • Average 12
  • Poor 12
  • Terrible 24

“Hotel is so bad”

N9396XPmohameds · Dec 2025 · Solo travel trip

Everything is bad from reception.... But guys from housing and engineering they are helper and friendly

“Cheers to Hassan”

430bhuvanb · Qatar · Feb 2025 · Couples trip

Hotel isn’t located in a good Place . But the staffs are really friendly and Mr Hassan was really a helpful guy who took us to the room and had a friendly character towards us . A great thanks to Hassan who was around for help. Will visit again……..

“Warning I got scammed paid double the amount”

Liese30981 · Dubai, Emirate of Dubai · Dec 2024 · Solo travel trip

I paid in cash and got charged on my card after again. They promised to send it back and never received it. I messaged their customer service multiple times but they dont seem to care much. Just promises but never received it back. Very dissapointed they would scam their own hotel guests.

“Stain every where”

579amira · Feb 2024 · Friends getaway trip

I've been there for 2024 new year and it wasn't a good choice because we didn't book the hotel before we get the flight tickets. Towle and beds are full of stains the room is small and it's located in cheap area of Deira the room service is very poor

“Phoenix Stains Hotel”

mones75 · Dubai, Emirate of Dubai · Jan 2022

Phoenix is situated 12 minutes walk from Al Ghurair Mall , level of House keeping is very poor , though rooms are spacious , but very dirty , you will share the rooms with family of cockroaches and you will find stains everywhere around you , bed sheets , walls and bathtub

Reviews provided by Tripadvisor. Most recent shown; opinions are the reviewers' own. See all 60 reviews on Tripadvisor
Guests also considered
Frequently asked

How much does a night at Phoenix Hotel cost?

Prices change with your dates, room type and board basis. Pick your dates on this page to see live rates for every room at Phoenix Hotel — most rooms come with free cancellation, and first-time guests get an extra welcome discount with the coupon code shown at checkout.

Where is Phoenix Hotel located and what is nearby?

Phoenix Hotel is located at 28, St.28 C, Community 118,Nakheel Area, Dubai, . ., Dubai.

What are the check-in and check-out times at Phoenix Hotel?

Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at Phoenix Hotel?

Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?

Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?

At the property, Phoenix Hotel accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does Phoenix Hotel offer?

Key amenities at Phoenix Hotel include Wi-fi, Restaurant, Secure parking, Spa centre, Air conditioning in public areas. A full list of facilities is available in the amenities section of this page.

Does Phoenix Hotel have Wi-Fi?

Yes — Phoenix Hotel lists Wi-Fi among its facilities. The property charges for this — the amount is set by the hotel and paid there, not by us.

Is there parking at Phoenix Hotel?

Yes — Phoenix Hotel lists Secure parking. The property lists this as free. Spaces are not reserved by your booking unless the hotel says otherwise.

Is Phoenix Hotel wheelchair accessible?

Phoenix Hotel lists wheelchair-accessible facilities. Accessibility varies room by room, so tell us what you need and we will confirm the specific room with the property before you pay.

Why book through Green Apple Travel?

Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp