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The Grand at Moon Palace - All inclusive — exterior view
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4-star property · CANCUN

The Grand at Moon Palace - All inclusive

Carretera Cancun-Chetumal Km. 36.5, CANCUN

4 star rating 4-star
Location
Cancun
Carretera Cancun-Chetumal Km. 36.5
Check-in
From 16:00
Check-out Until 13:00
What stands out
Wi-fi
Poolside snack bar
Gym
Restaurant
Bar
Secure parking
About this hotel

Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada, as well as nightly and world-class entertainment. Moon Palace Grand All Inclusive features a full-service spa, a golf course, a water park (surcharge), and 7 outdoor swimming pools. Dining is avai…

Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada, as well as nightly and world-class entertainment. Moon Palace Grand All Inclusive features a full-service spa, a golf course, a water park (surcharge), and 7 outdoor swimming pools. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access. SMOKE FREE PROPERTY

Your stay
Check-in
23 Sep 2026
From 16:00
Check-out
26 Sep 2026
Until 13:00
Guests
2A · 0C · 1R
3 nights

Available at the property for an extra charge (payable at the hotel where applicable):

Sauna charge applies Spa centre charge applies Beauty salon charge applies Airport Shuttle charge applies Wi-fi charge applies Transfer service charge applies Babysitting service charge applies Spa treatments charge applies Massage charge applies Hairdressing salon charge applies Golf charge applies Mini golf charge applies Bowling alley charge applies Billiards charge applies Car park charge applies Medical service charge applies Laundry service charge applies Diving charge applies
Amenities & services

101 facilities across 9 categories.

Facilities
36
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • 24-hour reception
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Mobile phone coverage
  • Room service
  • Laundry service
  • Medical service
  • Wheelchair-accessible
  • Bicycle hire service
  • Car park
  • Sun terrace
  • Gym
  • Babysitting service
  • Car hire
  • Transfer service
  • Secure parking
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Golf desk
  • Wi-fi
  • Local and international calls
  • Luggage room
  • Valet parking
  • Airport Shuttle
  • Clothes dryer
  • Private beach area
  • Bikes available
  • Concierge
Entertainment
15
  • Pub
  • Nightclub
  • Theatre / auditorium
  • Game room
  • TV lounge
  • Kids’ club
  • Children playground
  • Outdoor freshwater pool (9)
  • Children’s swimming area (1)
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • Entertainment programme for children
  • WaterSlides
  • Waterpark
Sports
12
  • Diving
  • Table tennis
  • Aerobics
  • Fitness
  • Cycling / mountain biking
  • Volleyball
  • Billiards
  • Bowling alley
  • Mini golf
  • Golf
  • Tennis
  • Golf practice facility
Catering
11
  • Café
  • Bar
  • Restaurant (11)
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Swim-up bar
  • Air conditioning in Restaurant
Meals
8
  • Breakfast buffet
  • Breakfast
  • Buffet lunch
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • Gluten-free meals
  • All inclusive with alcoholic drinks top brands
Health
7
  • Hairdressing salon
  • Sauna
  • Solarium
  • Massage
  • Spa treatments
  • Beauty salon
  • Spa centre
Location
6
  • Year of construction (1998)
  • Year of most recent renovation (2016)
  • Number of floors (main building) (3)
  • Total number of rooms (1316)
  • Double rooms (1304)
  • Accessible rooms (12)
Business
5
  • Conference room
  • Meeting room
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
Hotel type
1
  • hotel
Room types at this hotel

59 room categories — choose live availability and pricing on the right.

Double · Dx Gd
Sleeps 1–4
Double · Dx Gv
Sleeps 1–4
Double · Gd
Sleeps 1–4
Double · Gv
Sleeps 1–4
Double · Gv 1
Sleeps 1–4
Double · King
Sleeps 1–4
Double · Queen
Sleeps 1–4
Double · Standard
Sleeps 1–4
Double · Su Vp
Sleeps 1–4
Dbt · Dx Gd
Sleeps 1–6
Dbt · Gv
Sleeps 1–6
Family · Deluxe
Sleeps 1–7

+ 47 more room categories — full list appears in the rates panel

Location

Carretera Cancun-Chetumal Km. 36.5, CANCUN

Open in Google Maps
Distance from key points
  • City centre —
  • Nearest Bus / Metro Stop —
  • Beach —
  • Airport —
  • Entertainment Area —
  • Golf course —
  • Bus/Train station —
Good to know
House rules
  • Check-inFrom 16:00
  • Check-outUntil 13:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • MasterCard
  • Visa

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
  • Identification card at arrival
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

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Travelling to Mexico? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your Mexico visa file. One conversation covers the whole trip.

Mexico visa services Ask on WhatsApp →
Frequently asked

How much does a night at The Grand at Moon Palace - All inclusive cost?
Prices change with your dates, room type and board basis. Pick your dates on this page to see live rates for every room at The Grand at Moon Palace - All inclusive — most rooms come with free cancellation, and first-time guests get an extra welcome discount with the coupon code shown at checkout.

Where is The Grand at Moon Palace - All inclusive located and what is nearby?
The Grand at Moon Palace - All inclusive is located at Carretera Cancun-Chetumal Km. 36.5, Cancun.

What are the check-in and check-out times at The Grand at Moon Palace - All inclusive?
Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at The Grand at Moon Palace - All inclusive?
Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?
Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?
At the property, The Grand at Moon Palace - All inclusive accepts American Express, MasterCard, Visa. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does The Grand at Moon Palace - All inclusive offer?
Key amenities at The Grand at Moon Palace - All inclusive include Wi-fi, Poolside snack bar, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Does The Grand at Moon Palace - All inclusive have Wi-Fi?
Yes — The Grand at Moon Palace - All inclusive lists Wi-Fi among its facilities. The property charges for this — the amount is set by the hotel and paid there, not by us.

Is there parking at The Grand at Moon Palace - All inclusive?
Yes — The Grand at Moon Palace - All inclusive lists Secure parking. The property lists this as free. Spaces are not reserved by your booking unless the hotel says otherwise.

Does The Grand at Moon Palace - All inclusive have a swimming pool?
Yes — The Grand at Moon Palace - All inclusive lists Outdoor freshwater pool. Opening hours are set by the hotel and can vary by season.

Does The Grand at Moon Palace - All inclusive offer an airport shuttle?
The Grand at Moon Palace - All inclusive lists an airport shuttle. The property charges for this — the amount is set by the hotel and paid there, not by us. Shuttles usually need booking in advance — ask us and we'll request it with your reservation.

Is there a gym at The Grand at Moon Palace - All inclusive?
Yes — The Grand at Moon Palace - All inclusive lists Gym. The property lists this as free.

Is The Grand at Moon Palace - All inclusive wheelchair accessible?
The Grand at Moon Palace - All inclusive lists wheelchair-accessible facilities. Accessibility varies room by room, so tell us what you need and we will confirm the specific room with the property before you pay.

Why book through Green Apple Travel?
Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp