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The Palace of the Lost City — exterior view
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2-star property · NORTH WEST PROVINCE

The Palace of the Lost City

Sun City Resort, Rustenburg, NORTH WEST PROVINCE

2 star rating 2-star
4.2 3,013 reviews · Tripadvisor
Location
North West Province
Sun City Resort, Rustenburg
Check-in
From 14:00
Check-out Until 11:00
What stands out
Wi-fi
Poolside snack bar
Gym
Restaurant
Bar
Newspapers
About this hotel

This luxurious hotel enjoys a tranquil lakeside setting, near Pilanesberg National Park and the picturesque Valley of Waves beach. Public transport is readily accessible. The fully air-conditioned hotel offers a café, bar, nightclub, and conference room, as well as Wi-Fi. Nearby, guests will find shops, a casino, and an air-conditioned à la carte restaurant. Pilanesberg itself is just 10 km away. The comfortable room…

This luxurious hotel enjoys a tranquil lakeside setting, near Pilanesberg National Park and the picturesque Valley of Waves beach. Public transport is readily accessible. The fully air-conditioned hotel offers a café, bar, nightclub, and conference room, as well as Wi-Fi. Nearby, guests will find shops, a casino, and an air-conditioned à la carte restaurant. Pilanesberg itself is just 10 km away. The comfortable rooms all feature air conditioning, an en suite bathroom with a hairdryer, and a living area.

Your stay
Check-in
25 Sep 2026
From 14:00
Check-out
28 Sep 2026
Until 11:00
Guests
2A · 0C · 1R
3 nights
Amenities & services

77 facilities across 9 categories.

Facilities
24
  • Medical service
  • Wheelchair-accessible
  • Car park
  • Clothes dryer
  • Laundry service
  • Terrace
  • Gym
  • Room service
  • Garden
  • Mobile phone coverage
  • Shop
  • Hotel safe
  • Concierge
  • Currency exchange facilities
  • Airport Shuttle
  • 24-hour reception
  • Luggage room
  • Air conditioning in public areas
  • Lift access
  • Wi-fi
  • Bellboy service
  • Newspapers
  • Multilingual staff
  • Babysitting service
Sports
16
  • Golf practice facility
  • Catamaran sailing
  • Motor board ride
  • Pedal boating
  • Windsurfing
  • Tennis
  • Golf
  • Mini golf
  • Billiards
  • Beach volleyball
  • Horse riding
  • Archery
  • Canoeing
  • Waterskiing
  • Squash
  • Jet ski
Entertainment
10
  • Game room
  • Casino
  • Theatre / auditorium
  • Parasols
  • Nightclub
  • Kids’ club
  • Sun loungers
  • Children playground
  • Children’s swimming area (1)
  • Outdoor freshwater pool (1)
Meals
8
  • À la carte dinner
  • Buffet dinner
  • Special dietary options
  • À la carte lunch
  • Buffet lunch
  • Set menu dinner
  • Breakfast
  • Breakfast buffet
Catering
6
  • Poolside snack bar
  • Highchairs
  • Non-smoking area
  • Restaurant (3)
  • Café
  • Bar
Health
5
  • Hairdressing salon
  • Spa treatments
  • Massage
  • Steam bath
  • Sauna
Location
4
  • Suites (16)
  • Total number of rooms (338)
  • Year of most recent renovation (2004)
  • Number of floors (main building) (8)
Business
3
  • Business centre
  • Meeting room
  • Conference room
Hotel type
1
  • hotel
Room types at this hotel

28 room categories — choose live availability and pricing on the right.

Double · Lx
Sleeps 1–4
Double · Lx 2
Sleeps 1–2
Double · Su
Sleeps 1–4
Double · Su Vp
Sleeps 1–2
Double · Su Wv
Sleeps 1–4
Family · Lx
Sleeps 1–8
Family · Lx 2
Sleeps 1–4
Family · Su
Sleeps 1–8
Jsu · Db
Sleeps 1–5
Jsu · King
Sleeps 1–5
Jsu · Nm
Sleeps 1–5
Jsu · Standard
Sleeps 1–2

+ 16 more room categories — full list appears in the rates panel

Location

Sun City Resort, Rustenburg, NORTH WEST PROVINCE

Open in Google Maps
Distance from key points
  • Bus/Train station —
  • Entertainment Area —
  • Golf course —
  • City centre —
  • Airport —
Good to know
House rules
  • Check-inFrom 14:00
  • Check-outUntil 11:00

Times as published by the property — confirmed on your voucher.

Payment at the hotel
  • American Express
  • Visa
  • MasterCard
  • Diners Club

When you book through Green Apple, you pay in AED via Paymob — Visa, Mastercard, Amex, Apple Pay, 3DS-secure.

Things to keep in mind
Why book through Green Apple
Same hotel · better price

Net rates negotiated directly with Hotelbeds — often lower than the property's own site, always all-in.

Real humans on WhatsApp

Mid-trip change? Late arrival? Message +971 4 284 6712 — a person replies.

Established 2012

A DTCM-licensed Dubai travel house. IATA TIDS registered. 13+ years of arranging stays.

What guests say
4.2
4.2 of 5 bubbles
3,013 reviews on Tripadvisor
#1 of 11 hotels in Sun City
Travelers Choice 2025
Rated by travellers
  • Sleep Quality 4.6
  • Location 4.5
  • Rooms 4.4
  • Service 4.2
  • Value 4.0
  • Cleanliness 4.5
Rating breakdown
  • Excellent 1,783
  • Very good 593
  • Average 308
  • Poor 166
  • Terrible 163

“Disaappointed”

Tour51154245785 · Aug 2026 · Couples trip

No hot water Have to make a reservation for dinner. Nobody informed us as such so as a guest I had to source another restaurant at the entertainment area to have dinner. Ac unit did not work in my room No stock of advertised beer at the palace bar, at the cascades there are though.

“Cold pool, No food options & average service!!”

WSA79 · Johannesburg, Greater Johannesburg, Gauteng · Aug 2026 · Family trip

What is hyped to be the top resort hotel in South Africa is a bit of a let down, with a main feature of the hotel being the pool, which is freezing cold!! The rooms are well maintained, but looking dated! The architecture and grandeur of the hotel is truly spectacular, and something to see. Very limited restaurant o…

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“The Palace of the Lost City: Beautiful Setting, Disappointing Service”

S906JGfredb · Jul 2026 · Couples trip

My partner and I stayed at The Palace from Wednesday, 22 July, to Sunday, 26 July 2026. We were very impressed with the quality of the accommodation, the food, and certain aspects of the service we received. Unfortunately, three incidents during our stay significantly affected our overall experience. On Friday, 24…

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“Stunning hotel”

melissaw135 · Burbage, Leicestershire, England · Jul 2026 · Family trip

We had a wonderful stay at The Palace of the Lost City. The hotel is incredibly grand, with stunning décor and impressive architecture that makes it feel truly special. Our room was beautiful, exceptionally spacious and impeccably cleaned every day. The staff were friendly, welcoming and always happy to help. We al…

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Reviews provided by Tripadvisor. Most recent shown; opinions are the reviewers' own. See all 3,013 reviews on Tripadvisor
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Travelling to South Africa? We handle the visa too.

Green Apple is a DTCM-licensed Dubai travel house — the same desk that books your room can prepare your South Africa visa file. One conversation covers the whole trip.

South Africa visa services Ask on WhatsApp →
Frequently asked

How much does a night at The Palace of the Lost City cost?
Prices change with your dates, room type and board basis. Pick your dates on this page to see live rates for every room at The Palace of the Lost City — most rooms come with free cancellation, and first-time guests get an extra welcome discount with the coupon code shown at checkout.

Where is The Palace of the Lost City located and what is nearby?
The Palace of the Lost City is located at Sun City Resort, Rustenburg, North West Province.

What are the check-in and check-out times at The Palace of the Lost City?
Most properties check guests in from around 14:00 and check out by around 12:00 — the exact times are set by the hotel and appear on your voucher. Early check-in or late check-out can be requested, subject to availability — message our concierge on WhatsApp and we'll arrange it where the property allows.

Can I cancel my booking at The Palace of the Lost City?
Cancellation policy is set per rate. Each rate card in the booking widget shows whether it is refundable and the exact deadline. Free-cancellation rates can be cancelled in seconds from your confirmation email. Non-refundable rates are clearly flagged before payment.

Is breakfast included?
Some rates include breakfast and others don't. The board basis (Room Only / Bed & Breakfast / Half Board / Full Board / All Inclusive) is shown on every rate card, so the choice is yours.

What payment methods does the hotel accept?
At the property, The Palace of the Lost City accepts American Express, Visa, MasterCard, Diners Club. When you book through Green Apple, payment is handled in AED via Paymob (Visa, Mastercard, Amex, Apple Pay) — secure 3DS checkout, no surprises.

What amenities does The Palace of the Lost City offer?
Key amenities at The Palace of the Lost City include Wi-fi, Poolside snack bar, Gym, Restaurant, Bar. A full list of facilities is available in the amenities section of this page.

Does The Palace of the Lost City have Wi-Fi?
Yes — The Palace of the Lost City lists Wi-Fi among its facilities. The property lists this as free.

Does The Palace of the Lost City have a swimming pool?
Yes — The Palace of the Lost City lists Outdoor freshwater pool. Opening hours are set by the hotel and can vary by season.

Does The Palace of the Lost City offer an airport shuttle?
The Palace of the Lost City lists an airport shuttle. The property lists this as free. Shuttles usually need booking in advance — ask us and we'll request it with your reservation.

Is there a gym at The Palace of the Lost City?
Yes — The Palace of the Lost City lists Gym. The property lists this as free.

Is The Palace of the Lost City wheelchair accessible?
The Palace of the Lost City lists wheelchair-accessible facilities. Accessibility varies room by room, so tell us what you need and we will confirm the specific room with the property before you pay.

Why book through Green Apple Travel?
Green Apple is a Dubai-rooted travel house, established 2012 and IATA TIDS registered. We negotiate net rates directly with global suppliers (Hotelbeds) so you book the same hotel — often at a lower all-in price — and you get a real human on WhatsApp if anything changes mid-trip.
Need a hand?

Talk to a Dubai-based concierge.

Not sure on dates, room type, or rate? A real person replies on WhatsApp — same-day, in English, Arabic, or Russian.

Message on WhatsApp